You may have heard it said, the longest journey a person must take is the eighteen inches from the head to the heart. It’s as if we can grasp an idea rationally, conceptually and yet still not allow it to touch us, to move us, to motivate us into action. What is this journey from passive assent to active commitment? What does it take to engender and sustain genuine engagement?
What could it entail, look and feel like in practice?
 
I did some work with a leadership team recently. In conversation beforehand, it was clear they believed that certain behaviour changes would enhance their effectiveness. They were convinced in principle about this but hadn’t yet tried it. At this stage, it felt like a proposition, a possibility. It was still at the head level, a compelling idea that made good sense rationally. We decided to experiment to see what would happen experientially.
 
The team chose three principles to focus on and practice.  ‘Let’s be aware of space and pace (ensuring the right time and speed for each topic); rationality and intuition (being sensitive to analysis and feeling or discernment); speaking and listening (saying honestly what we are think and feel and tuning in to hear each other).’ We invited each other to hold up a green card each time we saw these principles being modelled.
 
It felt a bit clunky at first but the team members gave it a go and the effect was amazing. The conversation felt focused, deep and purposeful. The quality of contact between participants was enhanced and the work became more inspiring and effective. We paused to reflect on how well the team was  modelling these principles at the end of each meeting and, over a short space of time, the impact was transformational.
 
I facilitated another group recently on solutions-focused brief coaching. It was a 90-minute workshop, a new event designed to inspire and equip leaders with a fresh approach to relationships. I wanted participants to leave with an experience of the difference this approach could make, to feel the positive impact rather than simply to understand the principles and concept. The
participants were enthusiastic and gave it a go.
 
We opened the workshop by inviting each person to share a current issue with the person beside them. The other person’s role was simply to help them think it through. The conversation had a 7 minute time limit, at the end of which they would reverse roles and repeat. We ended that piece by asking participants to give and receive feedback on how they had experienced the conversation, what had helped etc.
 
I then introduced the core principles and sample techniques of solutions-focused coaching, working interactively with the group to flesh them out. We looked at contracting, solutions-focused vs problem-solving questions and moving towards action and commitment. The group grasped the principles but I wanted to progress the workshop from idea to experience, from conceptual
understanding to compelling determination to follow it though.
 
So I invited the group to run a second 7 minute conversation with the person beside them, this time consciously practising this new approach. Again, after 7 minutes they reversed roles and repeated, followed by giving and receiving feedback. The shift in experience was extraordinary. The participants looked surprised and pleased at such a marked shift in their own skill and the positive impact on their partners.
 
The pivotal moment in each of these examples, in the team meeting and the coaching workshop, was the shift from rational awareness through  physical/emotional experience to genuine conviction. Conviction based on experience can have a remarkable and truly transformational effect. It has the potential to lead forward from belief-in-principle to positive engagement, sustainable effort and profound change.
 
 
Have you ever found yourself facing a problem, an insurmountable challenge, that leaves you feeling frustrated, tired or stressed? Have you ever found it difficult to get an intractable problem out of your head, to step back and view the whole situation from a radically different perspective?

Carole Pemberton’s book, Coaching to Solutions (2006), presents a practical and hope-inspiring approach to coaching that aims to draws a client’s attention away from problems, diagnostics and analysis of the present or past towards future-orientated goals, resources and resourcefulness.

It strikes me as a bit like appreciative inquiry. It’s an optimistic approach that focuses on the positive. ‘What would a great future look and feel like?’, ‘What are the strengths you can build on?’, ‘What resources are available in your environment to draw on?’, ‘Let’s plan the next steps.’

Anthony Grant (in The Coaching Psychologist journal, Dec 2011) explores this approach further in ways I found helpful so will share some of them here. He draws links between solutions focused coaching and insights and practices from other, more overtly psychological based schools.

Firstly, solutions focused coaching has a ‘non-pathological orientation’. This is essentially means that when a person describes a problem he or she is facing, the coach sees this as an opportunity or challenge for the client to work on, rather than as some inherent deficit in the client.

Secondly, it is ‘future orientated’. This is perhaps one of the greatest differences between solutions focused and traditional analytical approaches. The principal focus is on the client’s desired goals or future state, not on how or where he or she is now or on how he or she arrived here.

Thirdly, it focuses on ‘constructing solutions and disengaging from problems’. It believes that when a client becomes preoccupied with a problem or the causes of the problem, he or she can get stuck. Instead, the coach challenges the client to focus on solutions that will move things forward.

Fourthly, it is ‘outcome or goal orientated’. This means the coach will work with the client to help him or her envision a desired future and to plan the practical steps that will help him or her to achieve it. This could involve actively ignoring current problems and refocusing on solutions.

Fifthly, it involves ‘utilising and activating existing client resources’. This means the solutions-focused coach will help raise the client’s awareness of personal resources (e.g. strengths, capabilities) and contextual resources (e.g. finances, networks) that he or she can draw on to move forward.

Grant draws interesting parallels with other psychological schools. For instance, enabling the client to disengage from problems is similar to tackling rumination (persistent preoccupation with an issue) or problem-saturated thinking in cognitive behavioural therapy or coaching practice.

Solution focused coaching’s emphasis on envisioning goals, where goals are ‘internal representations of desired states or outcomes’, is similar to principles in goal-setting psychology and client resource activation is similar to the strengths-based aspects of positive psychology (‘what am I good at?).

So what might all of this look like in practice? Allow your mind to dwell for a moment on a problem you are facing currently. It may be large or small, recent or persistent. Now imagine putting it to one side and focus on what you want the future to look and feel like. Try to imagine and feel it vividly.

Now allow your thoughts to ponder different ideas or approaches that could help you move towards that goal. Don’t be constrained by what you’ve tried previously or where you’ve become stuck. Allow yourself to think freely, to be playful as you imagine possible ways to achieve it.

Jot down what resources you have that you could draw on to move forward. For example, previous experiences, prayer, expertise, money, friendships, contacts, personality traits. Again, allow yourself to be free and creative. Remind yourself of where and how you have been successful previously.

Finally, capture your vision on paper. Perhaps draw it as a picture, a symbol, a journey. Something evocative and compelling for you. Add the resources you can draw on to move forward. Write down your next steps and, in doing so, make them practical – and choose to do them.

This can feel easier said than done when doing it alone, hence the value of working with or as a skilled coach or therapist. If you find it difficult, try doing it with someone else who’s prepared to guide, pose the questions and to gently challenge any unhelpful or unfounded assumptions.

Solution focused coaching can feel encouraging, empowering and releasing. It helps to break negative patterns of thought that drain our energy and limit our effectiveness. It isn’t a magic bullet for all situations but it can make a refreshing change to traditional analysis and problem-solving.