We ask questions for all kinds of reasons. For example: sometimes it’s for information, e.g. ‘Which button do I push to turn on the photocopier?’ Sometimes it’s to think out loud, e.g. ‘Hmmm…how will I get home now the train has been cancelled?’ At times it can be to look clever or put someone else on the spot, e.g. ‘How about we compare my grades to yours?’ At other times it’s to stimulate reflection and learning in people or groups, e.g. ‘What do you think is really going on here?’
Influential teachers such as Jesus and Socrates excelled in the latter, posing questions to stimulate awareness and insight. Conrad Gempf wrote a whole book on Jesus’ approach called, Jesus Asked (2003), drawing attention to how often Jesus posed questions – including in response to other people’s questions. There’s something about great questions that can strike deep into our soul, our psyche, our assumptions and beliefs. They can detonate, evoke, provoke, create movement, shift.
A question I may pose is, ‘What’s the question behind the question?’ I may use it in leadership, coaching, training and facilitation if I sense there is something deeper, unspoken, hiding or struggling to surface. Sometimes it moves the focus from an issue to a person, making it person-al in the best possible sense. For example: ‘How can we improve people’s performance?’ could be reframed as, ‘How can I know that what we’re doing is making a difference to what’s important here?’
Another question I may pose is, ‘What do you need?’ In many cultures, we are conditioned to be and to appear confident, capable and self-sufficient. To admit to needing someone or something can feel like a confession of guilt, weakness or failure. In this context, addressing the need that lays behind a question can be transformational. For example: ‘How can we improve people’s performance?’ could be reframed as, ‘How can I meet my need to feel wanted, needed and successful here?’
Nick is a coach, trainer and OD consultant.