I was speaking with a colleague recently who felt trapped in unresolved conflict. It was a key relationship, one that couldn’t be avoided, and all previous efforts had failed. As a consequence, both parties were feeling frustrated, de-energised and despondent about the future. As we explored how they had attempted to fix things in the past, it became clear they had focused on all the negatives…a long list of annoying and painful experiences from the past. Their conversations were characterised by blame and demands. It felt intractable.
The problem with such patterns of behaviour is that they create a negative expectation of the future. Both parties now felt stressed before they even spoke with each other. The stress affected their perspective and their resilience, their ability to hear and to cope. So we decided to try a different approach. How to build a positive expectation in order to create a different focus, a different conversation and, ultimately, a different relationship. It wouldn’t be easy but it felt worth a go. My colleague felt sceptical but, nevertheless, willing to give it a try.
Firstly, we agreed that next time they spoke, they would meet off site in a physical environment (e.g. café, park) that they both found positively stimulating and energising. This helped to break them away from the current environment that held such negative memories for them. Secondly, we agreed they would speak only of the positive moments in their relationship together. They found this hard at first. The negative experiences felt so overwhelming that they could hardly think of any positives. Nevertheless, they managed to remember some examples.
Thirdly, we agreed that after sharing such positive examples, they would each share future hopes for their relationship: ‘what we would like our relationship to be more like, more of the time’. They reflected each others’ hopes back to each other: ‘So you would like…’ Fourthly, we agreed they would move on to discuss ‘what it would take from me to make this work in practice’. This shifted each party’s focus from the other onto themselves. ‘This is how I would need to change…this is what it will take for me to do it…this is the help I will need.’
This kind of approach demands openness to fresh possibilities, humility, a willingness to forgive. It demands imagination and courage too, an ability to envision and embrace a new future. It’s not easy and the support of a friend, counsellor or coach can help make the journey possible. I would be interested to hear examples from others who’ve worked on conflict resolution too. What was the issue? How did you approach it? What happened as a result? What made the biggest difference? What did you learn? What would you do the same or differently next time?
If someone were to ask you the question, ‘Who are you?’ what would you say in reply? It’s a strangely difficult question. Ask me about my family, what I do for a job, my hopes and aspirations, what I like and dislike etc, no problem. But ask me who I am and I struggle to know what to say.
Is it that I don’t know who I am, or I’m not sure how to answer the question without a broader frame of reference? I’m tempted to respond, ‘It all depends on what you mean by the question’ but that still doesn’t answer it. The only satisfactory response I can find is, ‘I’m a child of God.’
Social psychologists often propose that we know who we are, or what we are like as a person, by observing our own behaviour in a variety of situations. We notice how we behave then attribute personal values, attitudes, motivation etc. to it. Over a lifetime of experiences, we discover who we really are.
There’s something about this theory that resonates for me. After all, I’ve sometimes been surprised by how I’ve reacted in situations, as if my reactions and behaviours have been different to how I had imagined myself. Over time, I develop a picture of myself that feels more whole, more reliable.
An example comes to mind of taking part in a disaster relief team effort in Albania during the Kosova crisis. Having watched harrowing images on TV, I had expected to feel an overwhelming sense of sadness. I was surprised, therefore, by my own sense of intrigue and excitement as the trip unfolded.
This theory gets tricky, however, when it comes to making decisions, making conscious choices. I face a dilemma and must choose a course of action. If I take the safe option, it reveals something about the kind of person I am. Conversely, if I take the risky option, that too reveals something about me.
The problem is that this hypothesis feels too deterministic, as if the kind of person I am is already set in stone, as if exposure to different experiences simply reveals what’s already there. But could it be that I have free choice and that my choices actually shape who I am and become?
An example comes to mind from the TV sci-fi series, Space Above and Beyond. The colonel faces an agonising decision over whether to accept a mission that will result in almost certain death. He takes the high risk option, having decided that’s the kind of person he wants and therefore chooses to be.
We experience tension when we fail to live up to the kind of person we believe we are, how we perceive ourselves to be. This tension could be driven by e.g. the demands of conscience, cultural norms, the expectations of significant others, our own aspirations or a need to preserve our self esteem.
So, who am I? I am the unique me, the genetic-physical-spiritual person that only I am, the socially-constructed me, that is, a person shaped by language, culture and interactions with others, and the chosen me, the person I have become as a result of my own free decisions and actions. So...who are you?
Nick is a psychological coach, trainer and OD consultant with over 20,000 followers on LinkedIn. How can I help you? Get in touch! firstname.lastname@example.org