‘Could you be more direct?’ I took part in a 2-day workshop recently, a Gestalt approach to conflict, challenge and confrontation in groups. There were 12 in the group, mostly therapists of one kind or another, and we started by introducing ourselves in 2s. ‘This is my life’ in 5 minutes. Next, after each had spoken, we commented on what we had noticed. ‘We’re the same in that…’ and ‘We’re different in that…’ It drew our attention to what we notice in first encounters and how we tend to deal with sameness and difference in groups.
There’s something about sameness that can provide a sense of comfort, of security, of being part of something bigger than ourselves. When we feel insecure, we may seek out points of sameness in order to build rapport, establish connection and thereby reduce our anxiety. Safety in numbers. In this context, difference can feel distancing, even threatening. If we continue to focus on sameness, an awareness of group identity emerges, a feeling of belonging, a sense of differentiation between the ‘us’ and the ‘not us’.
This is an important principle in group and inter-group dynamics. The inclusive dynamic that creates a sense of group within a group is the same dynamic that can exclude others. If we focus exclusively on sameness within our group and on difference between our own group and other perceived groups, we create boundaries between us. If difference emerges within our group, we may ignore or resist it because it doesn’t fit the group norm, the norm we have subscribed to in order to feel secure. This can lead to collusion and group think.
A way to break through unhelpful group and inter-group barriers is to acknowledge what the group provides for us, its functional value at a social psychological level, and yet also to draw our attention to the differences between us within the group and the similarities between us (or at least some of us) and those (or at least some of those) in other groups. This has the effect of raising fresh awareness, reconfiguring group identities, enabling us to see different patterns of sameness and difference and thereby fresh possibilities.
A later activity in this workshop was to practice immediacy. We split into two groups. One group sat in a circle in the middle of the room, the others around the outside observing those in the inside circle. The inside group was invited and encouraged to practise speaking very honestly, clearly and directly with one another. The conversation started.‘I would like to facilitate the group.’ ‘I’m happy for you to facilitate.’ ‘I feel anxious.’ ‘What do you feel anxious about?’ ‘I feel anxious in case those on the outside judge my performance.’
It continued. ‘If I lose interest, I will check out.’ ‘What will checking out look like, what will we see?’ ‘I will gaze out of the window’.‘What do you want us to do if we see you gazing out of the window?’ ‘Call it.’ ‘I don’t know what you are thinking or feeling and I want to know.’ ‘Why is that so important to you?’ ‘Because I don’t feel a connection with you, I feel distant from you.’ Our task was to focus on what was happening within and between us here and now and to articulate it openly and courageously, even if it risked evoking conflict.
Asking, ‘What is happening here and now?’ is such a powerful question. It draws attention of a group away from a topic, issue or abstraction into the immediate moment. ‘I’m thinking…’, ‘I’m feeling…’. The impact in the workshop group felt both profound and electric. To ask, ‘What is going on for me now?’ is a great way of establishing contact with myself. To articulate what I am thinking and feeling in a group or to hear others do the same invites others to be open too and, thereby, builds the quality of relational contact within the group.
This can prove tricky cross-culturally, especially where it could be considered inappropriate, disrespectful or even offensive to speak out in a group. In other situations, it may simply feel too risky to acknowledge openly what I’m thinking or feeling. The challenge in this workshop was to experiment with being more open, less constrained, than we would normally behave. ‘If I asked you on a scale of 10 how honest and up-front you are in groups, what would you say? What would really happen if you were to ratchet it up a notch?’
Nick is a coach, trainer and OD consultant.