Reflexivity – a research word. It means that when we explore something such as a strategy for the future or an idea for a significant life change, who we are in relation to what we are looking into will influence what we see – and what we don’t see – how we do it and what conclusions we draw from it. This is because our subconscious personal and cultural assumptions and biases along with our psychological filters and defence mechanisms can create blind spots and hot spots.
Gareth Morgan characterised the blind spot phenomenon as, ‘People have a knack for getting trapped in webs of their own creation.’ In other words, we can get stuck in our own way of seeing things. Similarly, Morgan characterised hot spots by, ‘What passes for rationality is often irrationality in disguise.’ That is, we may mask and try to justify our emotional responses by rationalising them. Reflexivity is the skill of identifying and addressing such spots to minimise their influence.
Blind spots are what we are not thinking about. They touch on what is invisible to us. They are concerned with (un)awareness. They are created by our beliefs. They reflect the paradigms we hold. If we challenge them, it can feel mind-bending. Hot spots are what we are not talking about. They touch on what is sacred to us. They are concerned with relationships. They are created by our values. They reflect the passions we hold. If we challenge them, it can feel heart-wrenching.
Here are some reflexive questions that can help. Blind spots: What are we assuming? What appears self-evident to us and why? Who do we need to involve in our exploratory process? How can we draw in contrasting perspectives and ideas? Hot spots: What are we avoiding? How will we handle power dynamics and vested interests? What will we do if we feel threatened or defensive? How can we hold robust conversations that feel safe? How do you deal with the hot and the blind?
Nick is a coach, trainer and OD consultant.