People sometimes ask if I have a guiding framework for fields of practice that range from individual and team coaching to organisation development. To be honest, it’s difficult to pin down definitively without becoming simplistic. After all, we work with people, cultures, systems and contexts that are dynamically complex. Different people, situations and times call for different interventions. Here-and-now presence, openness, curiosity and trust are prerequisite conditions for successful outcomes.
That said, I often hold 5 x Rs in mind as potential areas for attention. Each R represents a different and inter-related dimension of experience, awareness and practice that commonly influences a client’s inspiration and effectiveness. The Rs are: Results, Relationships, Resourcefulness, Resilience and Reflexivity (sometimes known as ‘critical reflective practice’ or ‘praxis’). I may explore and apply these dimensions with a client at different levels ranging from intra/inter-personal to organisational.
Results focuses on who or what is most important to a client and other key stakeholders and taps into e.g. vision, values, purpose, strategy, plans and outcomes. Relationships focuses on the quality of client contact with and between key stakeholders and taps into e.g. ethics, cultures, systems, synergies and dependencies. Resourcefulness focuses on solutions, strengths and opportunities in the client/environment and taps into e.g. spirituality, talent, creativity, innovation and networks.
Resilience focuses on client health, wellbeing and sustainability and taps into e.g. motivation, engagement, patterns-trends, agility and flow. Reflexivity focuses on the client’s critical self- and situational awareness, stance and actions and taps into e.g. assumptions, constructs, influences, behaviours and decisions. I place the latter at the centre of this model because, at best, it radically questions, challenges and guides all other dimensions. It lays at the heart of transformational change.
What frameworks do you use and find most useful?
At a crucial moment in World War 2, Winston Churchill is said to have consulted with two of his key advisors on how to proceed in the face of Nazi Germany’s terrifyingly-effective military advances. One proposed (my paraphrase), “We need to become more organised than the Nazis if we are to defeat them.” The other pushed back in response: “No, the key to victory lays in our unique ability to improvise and, thereby, to take the Nazis by surprise. Organisation is the enemy of improvisation.”
What a dilemma. It’s like Myers Briggs J meets P in stark confrontation. The challenge here was how to face a serious existential threat posed by a highly organised enemy and not only to survive it but also to win: whether to out-organise the organised or to out-wit the organised by doing what they least expect. Yet, in that moment, two people looked at the same data-information, made sense of what they saw in different ways, drew different conclusions and proposed very different solutions.
I see parallels in some of the opportunities and challenges that leaders, OD, coaches and trainers face today. In volatile, uncertain, complex, ambiguous (VUCA) and stressful situations, how often are our observations and decisions - and those of our clients - based subconsciously on (and thereby constrained by) implicit psychological-cultural assumptions and preferences, e.g. for certainty-structure vs fluidity-agility, rather than necessarily on what the situation itself calls for per se?
Take, for instance, restructuring and re-engineering projects to solve issues where different types of conversations and relationships could have been less costly and more effective; or formal change management programmes that adhere to strict policies and procedures whereas innovative change leadership could have achieved far better outcomes. This begs important questions: What lies beneath different analyses and ideas for solutions? How can we work with clients to raise them into awareness?
‘Britons’ top three favourite accents are Irish, Welsh and Geordie. The least favourite are Brummie, Scouse and Cockney. People with a Yorkshire and Welsh twang sound the happiest followed by Scouse. The Southeast sound the most intelligent and Glaswegians sound the angriest.’ (Howarth, Dec 2017)
Isn’t it interesting that accents carry such connotations and evoke such feelings? I arrived some years ago at London School of Theology in the South of England as a new student. It was a daunting experience: that first-day-at-school feeling. At the first evening meal, I heard another student speak with a Northern accent and instantly connected with him. We became great friends. It was as if our common accent gave us a deep point of contact – a ‘secure base’ (Bowlby) in an alien environment.
Accents, like other cultural distinctives, create and sustain a sense of unique identity and belonging. They distinguish 'us' from 'them', creating a socio-psychological boundary, an existential and emotional safety barrier, a metaphorical extended family, in the midst of a larger and potentially overwhelming complexity. I remember moving to a new area to engage in community development work. I had to learn the local accent convincingly in order to be accepted by local people. Accent influenced trust.
Accents can serve as a useful metaphor for cultural issues in organisations too. Here are some useful questions for leaders, OD practitioners and coaches: What functions as a secure base for people in this team/organisation? What brings hope and fulfilment here - or provokes anxiety or resistance if threatened? Where, when and how have helpful boundaries in this organisation become unhelpful barriers? Where may I need to learn a new ‘accent’ in order to build credibility and relationship?
Nick is a psychological coach, OD consultant and trainer, specialising in critical reflective practice.