I took my mountain bike for repairs last week after pretty much wrecking it off road. In the same week, I was invited to lead a session on ‘use of self’ in coaching. I was struck by the contrast in what makes a cycle mechanic effective and what makes the difference in coaching. The bike technician brings knowledge and skill and mechanical tools. When I act as coach I bring knowledge and skills too - but the principal tool is my self.
Who and how I am can have a profound impact on the client. This is because the relationship between the coach and client is a dynamically complex system. My values, mood, intuition, how I behave in the moment…can all influence the relationship and the other person. It works the other way too. I meet the client as a fellow human being and we affect each other. Noticing and working with with these effects and dynamics can be revealing and developmental.
One way of thinking about a coaching relationship is as a process with four phases: encounter, awareness, hypothesis and intervention. These phases aren’t completely separate in practice and don’t necessarily take place in linear order. However, it can provide a simple and useful conceptual model to work from. I’ll explain each of the four phases below, along with key questions they aim to address, and offer some sample phrases.
At the encounter phase, the coach and client meet and the key question is, ‘What is the quality of contact between us?’
The coach will focus on being mentally and emotionally present to the client…really being there. He or she will pay particular attention to empathy and rapport, listening and hearing the client and, possibly, mirroring the client’s posture, gestures and language. The coach will also engage in contracting, e.g. ‘What would you like us to focus on?’, ‘What would a great outcome look and feel like for you?’, ‘How would you like us to do this?’
(If you saw the BBC Horizon documentary on placebos last week, the notion of how a coach’s behaviour can impact on the client’s development or well-being will feel familiar. In the TV programme, a doctor prescribed the same ‘medication’ to two groups of patients experiencing the same physical condition. The group he behaved towards with warmth and kindness had a higher recovery rate than the group he treated with clinical detachment).
At the awareness phase, the coach pays attention to observing what he or she is experiencing whilst encountering the client. The key question is, ‘What am I noticing?’
The coach will pay special attention to e.g. what he or she sees or hears, what he or she is thinking, what pictures come to mind, what he or she is feeling. The coach may then reflect it back as a simple observation, e.g. ‘I noticed the smile on your face and how animated you looked as you described it.’ ‘As you were speaking, I had an image of carrying a heavy weight…is that how it feels for you?’ ‘I can’t feel anything...do you (or others) know how you are feeling?’
(Some schools, e.g. Gestalt or person-centred, view this type of reflecting or mirroring as one of the most important coaching interventions. It can raise awareness in the client and precipitate action or change without the coach or client needing to engage in analysis or sense-making. There are resonances in solutions-focused coaching too where practitioners comment that a person doesn’t need to understand the cause of a problem to resolve it).
At the hypothesis stage, the coach seeks to understand or make sense of what is happening. The key question is, ‘What could it mean?’
The coach will reflect on his or her own experience, the client’s experience and the dynamic between them. The coach will try to discern and distinguish between his or her own ‘stuff’ and that of the client, or what may be emerging as insight into the client’s wider system (e.g. family, team or organisation). The coach may pose tentative reflections, e.g. ‘I wonder if…’, ‘This pattern could indicate…’, ‘I am feeling confused because the situation itself is confusing.’
(Some schools, e.g. psychodynamic or transactional analysis, view this type of analysis or sense-making as one of the most important coaching interventions. According to these approaches, the coach brings expert value to the relationship by offering an explanation or interpretation of what’s going on in such a way that enables the client to better understand his or he own self or situation and, thereby, ways to deal with it).
At the intervention phase, the coach will decide how to act in order to help the client move forward. Although the other three phases represent interventions in their own right, this phase is about taking deliberate actions that aim to make a significant shift in e.g. the client’s insight, perspective, motivation, decisions or behaviour. The interventions could take a number of forms, e.g. silence, reflecting back, summarising, role playing or experimentation.
Throughout this four-phase process, the coach may use ‘self’ in a number of different ways. In the first phase, the coach tunes empathetically into the client’s hopes and concerns, establishing relationship. In the second, the coach observes the client and notices how interacting with the client impacts on him or herself. The coach may reflect this back to the client as an intervention, or hold it as a basis for his or her own hypothesising and sense-making.
In the third, the client uses learned knowledge and expertise to create understanding. In the fourth, the coach presents silence, questions or comments that precipitate movement. In schools such as Gestalt, the coach may use him or herself physically, e.g. by mirroring the client’s physical posture or movement or acting out scenarios with the client to see what emerges. In all areas of coaching practice, the self is a gift to be used well and developed continually.
I had a new, short, mini-article published online in About Leaders this week called, ‘What is really going on here?’
It introduces examples of different frames of reference we may use when working with people as a leader or coach. I would love to hear what you think, what frames you use and what experiences you have in this area. Looking forward to hearing from you!
What’s your theory of change? What issues are you trying to address? What creates and sustains those issues? What kind of interventions and when are most likely to prove successful? What would success look and feel like, and for whom? What is your overall goal? These are some of the questions we looked at on a Theory of Change workshop I took part in yesterday. Theories of change are becoming increasingly commonplace in the third sector, paralleling e.g. strategy maps in other sectors. There are a number of reasons for this. Charities and NGOs are under increasing scrutiny from supporters and funders to demonstrate how their resources are being used to achieve optimal impact. This has created a whole industry in impact evaluation.
The third sector is maturing too. No longer driven into action by empathy or altruistic instinct alone, organisations in this sector have more experience, more evidence of what works and what doesn’t and more analysis and understanding of why. The issues have turned out to be more complex than some had originally imagined, making significant and sustained progress challenging. Against this backdrop, a theory of change can prove valuable. It aims to clarify goals and outcomes and to work back to activities and other factors that will enable the outcomes to be achieved. In articulating these things clearly and succinctly (often in simple graphic flowchart form), underlying assumptions and causal links can be surfaced, explained and tested.
At heart, a theory of change answers questions such as ‘What are we trying to achieve?’, ‘What is necessary for the goal to be achieved?’ and ‘What’s the rationale behind our intervention strategy?’ In doing so, it makes the organisation’s focus, operations and use of resources transparent, accountable and more open to challenge and improvement as new research and evidence emerges. I find myself particularly drawn to the critical-reflective aspects. For instance, one NGO I worked with conducted a fundamental strategy review starting with these same principles, asking questions such as, ‘Why are people poor?, ‘What causes and sustains poverty?’, ‘What interventions make the greatest difference?’, ‘What is our optimal contribution?’
One of the interesting challenges for a third sector organisation is whose voice is represented in framing and answering such questions, e.g. donors, beneficiaries, trustees, staff, volunteers. A charitable organisation I work with currently conducted a strategy review recently, inviting feedback from beneficiaries using surveys, focus groups etc. to find out what they struggle with and aspire to and what role they would want to see the organisation playing in helping them address or achieve these issues. The needs and aspirations that surfaced have been summarised as ‘I’ rather than ‘we’ or ‘they’ statements in clear and colloquial language, keeping the focus on what each individual as beneficiary wants to experience as a result of the organisation’s actions.
This is a sharp contrast with some experiences I’ve had in the past. In one instance, a third sector organisation I worked with set up a drop-in project providing advice and support for long-term unemployed people. The Local Authority provided funding using ‘number of people using the service’ as its key success criterion. Paradoxically, the more successful the service was in enabling local people to find employment, thereby reducing the number of people who needed to access the service, the more the service was deemed statistically by the Local Authority to be failing. A theory of change can help surface such outcomes and assumptions at an early stage, enabling more constructive dialogue and agreement between agencies and stakeholders.
I believe the potential for theory of change extends beyond third sector organisations aiming to articulate their vision, strategy, plans and reasons behind them. I’ve used similar methodologies to explore and articulate an organisation development strategy within a third sector organisation. We started by exploring a number of questions with diverse stakeholders and groups such as, ‘What kind of organisation are we trying to develop?’, ‘Where are we now?’, ‘Why are things as they are?’, ‘What drives or sustains how things are?’, ‘What matters most to people here?’, ‘Who or what influences change?’, ‘What would it take to achieve the changes?’ This enabled us to create a map showing goals, activities, assumptions and causal relationships.
The same principles can be applied at team and individual levels too, e.g. for leadership, coaching, mentoring, training and counselling purposes. It enables dialogue between different parties and keeps rationale and assumptions explicit. If assumptions are clear to all parties, they can be challenged and revised in light of different preferences, perspectives, realities and evidence. I’ve used adaptations of this approach with people and organisations where Christian beliefs have been held as important and integral, developing the model as a theology of change. A theology of change may surface and articulate e.g. God’s purpose, values, presence and activity in the world, the role of the Spirit and Christians, discerning a sense of ‘calling’.
In my experience, the language and methods of applying theory or change need to be adapted for different purposes and audiences. It represents a logical-rational paradigm that is likely to work well for some people and cultures but not so well for others. Using Honey & Mumford’s learning styles as one possible frame of reference, theory of change (as the name implies) may appeal most to people, teams or cultures with a theorist orientation. Reflectors may be attracted most by its emphasis on surfacing underlying assumptions, activists by the evidential dimensions and pragmatists by its focus on outcomes. Perhaps the key lies in using the principles it embodies flexibly and sensitively in the context of real human dialogue and relationship.
I had strange dreams about mirrors and reflections last night and woke early in the darkness. I lay there for a while, semi-conscious, daydreaming about the brightness of the moon and how it reflects the light of the sun. I prayed silently, instinctively, ‘Just as the moon reflects the light of the sun, may my life reflect the light of God’. Then I woke up.
I do think there’s something profound about mirrors and reflection as psychological, cultural and spiritual phenomena. The recent fantasy film, 'Snow White and the Huntsman' created a vivid portrayal of a tormented queen returning repeatedly to seek reassurance in the mirror of legend: ‘Mirror, mirror on the wall, who is the fairest of them all?’
The queen’s sense of self, security and value were based on the response from the mirror. It’s as if she didn’t really know who she was, how she was, without reference to its external perspective. According to psychodynamic and social psychological theories, our sense of self is affected by the responses we evoke and encounter in others.
Take, for instance, a young child who gazes into its mother’s face. If it sees consistent expressions of warmth, attentiveness, affection and happiness, it may well develop the sense that ‘I am loved’ and, thereby, ‘I am loveable.’ If on the other hand the child consistently sees looks of disapproval, it may develop a negative sense of self.
Psychodynamic theorists (e.g. Winnicott) call this process ‘mirroring’.Just as a person knows what they look like by glancing in a mirror, a child sees something of itself, learns something about itself, its relationships and its place in the world, by observing what is mirrored in the face of others. It’s a process that continues throughout our lives.
This phenomenon has deep existential implications. Corinne Taylor in her paper, You are the fairest of them all, comments on what may happen if a mother lacks connection with the child and fails to offer mirroring: ‘Perhaps a mother with a rigid face gives the baby the sense of never having being at all.’* Its very existence may feel negated.
Richard Rohr in his book, The Naked Now draws spiritual parallels, inviting us to consider what we see in God’s face, his gaze, as we gaze at him in prayer. It’s as if God is the ultimate, absolute parent figure in whose face we are able to gain a true sense of who we actually are. A distorted image of God will create a distorted image of self.
Projection is a related psychological process whereby we project aspects of ourselves (often aspects we feel uncomfortable with) onto other people or even onto God. I may be aware of and focus on characteristics of others that I’m not aware of or deny in myself, even though others may recognise them as typical of me.
If I grow in awareness of my projections, I can grow in awareness of myself by noticing what I notice in others. It’s another form of mirroring. As a leader and coach, I can draw important lessons too: what do others see in my face; do my responses help others develop a truer and more-loved sense of self; do I reflect the light of God?
I was leading a development seminar for leaders this week, introducing various schools of psychology and their application to coaching thinking and practice, when a colleague challenged me. ‘How does Christian spirituality fit with the models you are presenting?’ It was a great question. How to develop an effective, integrative and authentic coaching approach that is consistent with Christian beliefs and values and, at the same time, draws on the best of psychological theory and coaching practice. Let me call this ‘pastoral coaching’.
The reflective practice model I’ve developed in coaching over the years could be depicted as three interlocking circles: (a) theology and spirituality, (b) theory and research, (c) experience and practice. The coach enables the client to explore and respond to these domains. The theological dimension could be conceived of as what the client and others believe about God and, thereby, as an existential metaphysic, what he, she or they believe about everything else. Spirituality could be conceived as living out personal and shared beliefs.
The theory dimension is concerned with principles or conclusions drawn from experimentation, observation and critical reflection in relevant fields of thinking and practice. Research is concerned with on-going exploration, experimentation, analysis and learning. Experience is what happens when the client acts in the world. This could be conceived of in phenomenological or rational-scientific terms. Practice is about the client enacting decisions about behaviour, action and engagement in real-life relationships and situations.
I was influenced some years ago by Foskett & Lyall (Helping the Helpers, 1988) who wrote an excellent book on developing supervision in the pastoral care arena. Foskett was a psychotherapist, Lyall a university lecturer in practical theology. They proposed that Christian development tends to deal with issues from one of two perspectives: ‘applied theology’ which entails application of Biblical principles to practice or ‘theological reflection’which entails critical reflection on Biblical material in light of experience.
Green in Let's do Theology (1990) illustrates the former as the ‘Swedish Method’ of engaging with biblical material. It entails posing a number of questions, e.g. what things in the passage illuminate or inspire you; what things don’t you understand; what things in the passage surprise you; what things to you agree with and approve of; what are you turned off by, reject or question; can you name something like it from elsewhere in the Bible; can you name something like it from your own life and experience; what are you now prompted to do?
In contrast, Lyall in Pastoral Action and Theological Reflection (Spiritual Dimensions of Pastoral Care, 2000) illustrates the latter approach through a case study. In effect, he proposes starting with a real-life experience and posing questions to it, e.g. what are the components of the situation; who is involved; what policies or protocols applied; what ethical issues did it raise; how did the past influence the present; what did decisions taken reveal about wider social or systemic values and decisions; where were the signs of God’s grace?
The first approach starts with God and works out towards reflection and application; the second starts out with experience and works out towards reflection and God.
Green’s book expands the theological reflection method by drawing on Kolb’s learning cycle (1984) which combines experience, perception and reflection and cognition and behaviour, and applies it to pastoral contexts. In a later text, Graham, Walton & Ward published a new book (Theological Reflection, 2005) that explored a range of theological reflection methods including theology-in-action or praxis which insists that ‘proper theological reflection cannot be formed independently of practical engagement.’
It’s this praxis model that I find most compelling. Much of the Bible itself depicts God engaging actively with people and communities in the midst of the clarity, confusion, joy and struggle of normal life. If theology as an enterprise is about knowing God and not simply knowing about him, it’s difficult to see how it can be properly developed in the abstract or in an isolated classroom environment. The challenge is how to understand and relate to God authentically without superimposing our own assumptions onto him.
This is where the coaching task and agenda become significant. How to enable a person or team to make sense of complex, ambiguous experience in order to act with personal and professional integrity and to influence positive change. This is particularly important for leaders of organisations operating in fast-moving fluid environments. It’s easy to feel confused or paralysed, to lose one’s nerve, to feel draw into regressive behaviours or to sacrifice integrity for short-term expediency. Holistic coaching can play a role in helping leaders navigate turbulence and stay well.
So how does this work in practice? I may start with inviting a Christian client to share an issue. It could be an issue from the Bible or an issue from experience. I may pose questions for reflection, e.g. of all the issues we could have spoken about, what is it about this issue that feels pressing or significant for you at the moment (i.e. why this, why now); how are you feeling now as you talk about it; what would you like to move towards as a result of this conversation; what questions or issues is it raising for you; what role would you like me to play?
As the conversation progresses, I may pose more questions, moving around the theology and spirituality, theory and research and experience and practice model as a conceptual backdrop. Weeson in his article, Theological Reflection on Practice (The Foundations of Pastoral Studies & Practical Theology, 1986) offers a number of particularly helpful pointers for the theology and spirituality dimension that draw on his experience or mentoring students. Since this dimension is the main focus of this blog, I will quote him fully here:
"Where is God's activity to be found in the situation we are exploring? Is the client's understanding of God limited so that he or she looks for His activity only in the (say) institutional framework or charismatic (personal) experience? What characteristics of God dominate the client's thinking? Can the client relate events and encounters with people to a theology of creation, providence or redemption? Does the client show theological imagination in forging an understanding of God's activity that is both true to Christian beliefs and relevant to the context?
Is there a link between the experience encountered and some biblical character or situation? Can the client make connection with (say) a relevant issue which is addressed in a New Testament epistle or with the experiences of an Old Testament or a Gospel character? Are such links drawn with integrity and with due hermeneutic rigour or has the client a speculative tendency to make the Bible fit? How do proper connections throw light on an appropriate Christian strategy for engagement?
How is a particularly painful or baffling situation handled? Can the client face and deal with ambiguity and complexity? Is there an ability to work with a doctrine of God or an understanding of humanity that will make some sense of the complexity? Or does the client show a tendency to run back into tidy formulations? Can the client ultimately retain convictions and yet live with
areas of uncertainty? Can he or she handle this ambiguity in an encounter with a baffled person?
How has an event or encounter affected the level or pattern of the client's prayer life? Has the client learned how to incorporate an ambiguous situation into his or her intercession? Has an experience resulted in a deeper meditative understanding of God and His purposes? Has the context promoted some new biblical insights which have fed personal devotion?
What theological material demands further study as a result of the reflection on practice? Is there now an area (e.g. life and death, sin and salvation, justice and forgiveness, grace and truth, personal and corporate, freedom and responsibility, suffering and hope, holiness and incarnation, humility and leadership, discipline and love) where more work should be done? Has the client identified books, materials or people to help that further study?"
The challenge for the coach is how to help the client or client group develop and move forward without projecting the coach’s own theological and spiritual constructs onto the client or the client’s situation. This demands high levels of self-awareness, sensitivity, wisdom, discernment and skill. The coach needs to pay close attention to his or her own intuition (‘inner voice’), the voice of the client, the indirect voice of the client’s world or system through the client and, ultimately, the voice of God.
Nick is a coach, trainer and OD consultant with over 15,000 followers on LinkedIn. How can I help you? Get in touch! firstname.lastname@example.org