"Ignore me. I’m just having a bitch-moan-whine moment.” That made me laugh. I had never heard that expression before and thought, what a great way to signpost self-awareness and intention. So many conversations end up strained and, as a consequence, relationships lay in tatters because the underlying values, motivation and thought processes are assumed but left unexpressed. Work cross-culturally – whether that be in different counties or even with people from different personal and professional backgrounds or sectors – and you will almost certainly know what I mean.
It’s where we sometimes talk about crossed wires or, in Transactional Analysis (TA) terms, crossed transactions. I may say something tongue-in-cheek and you may take it as a serious comment. You may say something neutrally as an observation and I hear it as implied criticism. In other words, we infer things, particularly meaning and intention, based on where we are at personally or culturally in the moment, rather than necessarily on what the other person meant or intended us to hear or feel. This is an area where learning to signpost explicitly can make a very positive difference.
To signpost well involves being aware-in-the-moment, authentic in what we disclose, skilful in how we communicate and curious about the other. Aware: tune into what we believe, think and feel – here-and-now. Authentic: be honest and truthful – speak with congruence and integrity. Skilful: use language, signs and symbols that bridge or transcend personal, professional and cultural boundaries – sensitive to the person, context and relationship. Curious: check with the other what they saw, heard and felt – whether they know and understand what lay behind your actions and words.
The impact of an unexpected collision can leave us dazed and reeling. A good friend was standing on a ski slope when suddenly, out of the blue, he felt himself flying through the air then laid on his back in intense pain and struggling to breathe. It turned out another skier had lost control and hit him at speed from behind. The impact could have killed him. Another friend was hit by a trike. He was riding his motorcycle and stopped at traffic lights. Unfortunately, the trike rider behind him didn’t see he had stopped and hit him hard. My friend lived but sustained serious head injuries.
I’ve lived through similar impacts and, 19 motorcycle accidents and 8 car crashes later, I have the aches and scars to prove it. There are parallels in psychological and emotional realms too, e.g. the impact of receiving unexpected and devastating news that can leave the whole world crashing down around us. Such experiences can leave us broken, disorientated and struggling to breathe. They may trigger fight-flight-freeze: we may scream, shout, kick, punch, run for cover or feel numb, paralysed. Our hope, life and existence can feel threatened. It takes time, rest and care to recover.
Yet there are also collisions of a very different kind. These are the serendipitous encounters, events and experiences that shift and reshape us positively. They alter radically our paradigms and beliefs and lift our eyes and hearts to a totally different plane. I remember when Jesus collided with me at age 21. The impact shook my life to its very core, transcending and transforming my deepest hopes and fears. I remember too so many ordinary-extraordinary people, places and experiences that have stimulated, disrupted, supported and challenged me. Collisions can be a life-giving gift.
So - I’m interested: what have been your worst and best collisions? How have they impacted and shaped you?
There’s an old Taoist story. It teaches that the answer to everything that goes apparently well or badly is maybe. ‘I got a new job. That’s great, isn’t it?’ Maybe. ‘I just crashed my car. That’s terrible, isn’t it?’ Maybe. The reason for maybe is that we don’t know the wider context or consequences of any encounter or event. We cannot predict all the ripple effects, some of which may continue down through the years or into completely different relationships or parts of the world. What we construe as a curse in the moment may turn out to be a blessing in disguise and vice versa. It’s complex.
Some of this is about framing and re-framing. We can view the same situation, the same moment, through different metaphorical lenses and see what different pictures emerge. Take, for instance, a change in any team in any organisation. The change will have pros and cons – and different pros and cons depending on which stakeholder perspective we or others view it from. It could touch on, say, wider roles, relationships and resources. Maybe depends on viewpoints and values: who is impacted and how, what it means psychologically and culturally and how it feels for them and others.
Maybe is also about time lags and time-frames. A change that creates pain now may result in positive benefits in the future or vice versa. An action we take here and now could trigger unintended consequences, a chain reaction down the line that we could never have imagined or anticipated. As such, maybe calls for openness, curiosity and humility. It calls us - and clients - to learn to approach 'knowing' and 'certainty' in tentative spirit, particularly in fluid (VUCA) environments. For me, it calls for prayer and patience too, to seek God’s insight and wisdom. What does maybe mean for you?
Nick is a coach, trainer and OD consultant.