‘You’ve got to know when to panic.’ I smiled the first time I heard a colleague use this expression. He was talking about how every situation calls for its own particular response. If we only have one modus operandi, one approach to space and pace, we could well miss some important moments. Some of these moments could turn out to be work or business critical. Others could turn out to be, quite literally, life and death. I had one of these latter moments in a hospital last week.
I had a CT scan which involved being injected with a radioactive dye. Unfortunately, it triggered an anaphylactic reaction. The doctors responded quite casually at first, smiling and strolling around, chatting, until they realised I was quite literally about to lose my ability to breathe. My airways were swelling up rapidly and someone had removed critical drugs from the emergency crash kit. Only a nurse reacted in appropriate panic mode, ran to find drugs…and saved my life.
I have been in other situations where people, teams and organisations have acted in almost permanent crisis mode. It’s as if they have run on adrenaline, construing every situation as one that demands a dramatic reaction. Although some people love and work well with this type and level of stimulus, for others it can lead to high levels of stress and burnout. So it’s often something about finding a sustainable pace, reserving capacity for an emergency response if needed.
What does this mean for leaders, OD, coaches and trainers? How far do we and/or our clients settle into a fixed pace that suits us personally or culturally, irrespective of what may be called for or bring benefit? If so, how would it be if we were to experiment with alternative patterns? For some, this could involve slowing down to reflect or recover. For others, it could mean speeding up to increase energy or impact. Do you create enough space? Do you know when to panic?
We often think of coaching as creating a special space for a person to step back, often quite literally, from the pressures of day to day work and life to think about things differently. Indeed, the space we create between coach and coachee offers a great opportunity for change.
Yet space is a bit like elastic. Too much space and coaching can feel slack and lifeless, without definition or form. Too much pace and it can feel rushed, superficial and forced. Navigating space and pace is part of the, ‘How shall we do this?’ contract between coach and coachee.
The same question arises in leadership, training and facilitation. When to up the tempo, inject energy, move quickly. When to pause, breathe, process. It’s tricky in mixed groups. Activists want to get on with it. Suck it and see. Reflectors want space to observe it. Make sense of it.
So I try to remember: just enough space to allow for reflection; just enough pace to keep things moving. It’s always a judgement call. How much space and pace does this person or group need - in this situation, at this time? If in doubt, discuss it openly and ask for feedback.
My boss had been reading John Ortberg’s ‘Everybody’s Normal Till You Get to Know Them’ and it was time for us to plan our annual leadership team retreat. Looking for a theme title, he suggested half-jokingly, ‘How about ‘Everybody’s Weird’?’ I laughed at first but then thought for a moment…what a great concept and idea. It felt inspired. How to blow away any sense of normality and conformity and to meet each other afresh as we really are. Our creativity lies in our unique weirdness and what a great way to explore our individual quirkyness and its potential for the team and organisation.
Every group, every team, develops its own normative behaviours. Some even prescribe them by developing explicit competency and behavioural frameworks. It provides a sense of identity, stability and predictability. It can also improve focus and how people work together by establishing a set of ground rules, how we can be at our best. The flip side of all of this is that a team can begin to feel too homogeneous, too bland. It can lose its creative spark, its innovative spirit. The challenge was how to rediscover our differences, our wonderful, exciting, diversity in all its weird complexity.
We invited people to bring objects that represented something significant in their personal lives and to share their stories. We invited people to use psychometrics to explore their preferences to shared them in the group. We invited them to challenge the psychometric frames, not to allow themselves to be too categorised. We invited people to challenge stereotypes, to break the moulds they felt squeezed or squeezed themselves into, to look intently for what they didn’t normally notice in themselves and each other, to allow themselves to be surprised and inspired by what they discovered.
It felt like an energetic release. People laughed more, some cried more, others prayed deeply together. The burden of leadership felt lighter as people connected and bonded in a new way. It felt easier to challenge and to encourage. By relaxing into each other and themselves, people became more vibrant, more colourful, less stressed. They saw fresh possibilities that lay hidden from sight before. They discovered more things they liked about each other, fresh points of common passion, interest and concern. They built new friendships that eased their ways of working. It felt more like team.
What space do you and your organisation allow for weirdness? Do you actively seek, nurture and reward differences? Do your leadership style and culture bring out and celebrate individuals’ strange idiosyncracies, each person’s unique God-given gifts, talents and potential? Have you had experiences where a capacity for weirdness has enhanced your team or organisation’s creativity and innovation? Do you risk inadvertently squeezing out the best of weirdness by policies and practices that drive towards uniformity? Could a bit more weirdness be more inspiring and effective – and fun?! :)
I met with a group of Christian bikers yesterday who were discussing the Paris to Dakar rally. During the course of the conversation, the group leader spoke about the incredible teamwork and logistics involved in achieving success in such a gruelling event. He compared it by analogy to supporting each other as friends and fellow bikers on an exciting yet demanding journey of faith. He mentioned how we sometimes talk about the ideal team as a ‘well-oiled machine’. It was certainly a metaphor that appealed to the group. He went on, however, to challenge the metaphor. ‘A team isn’t a machine. It’s people. People like us. People like you and me. People who are different to each other, each with their own personality, talents – and quirky habits.’
He went on. ‘It’s that kind of team that I want to be part of. A team of friends who care deeply about each other, look out for each other, support each other, laugh together, cry together, pull together. A machine does none of those things. It’s cold, efficient, impersonal, inhuman. The machine metaphor is all about performance. The team I’m talking about is all about relationships.’ One bloke piped up with a playful glint in his eye. ‘This group is nothing like a well-oiled machine. It’s more like a buckled wheel – and I love it!’ As I looked around the room at these leather clad men, each with his own mixed life story of brokenness and success, I could see what he meant. There’s something about this team that's intensely human, personal and real.
I reflected more as I rode home. I thought back to teambuilding events I’ve been involved with, team coaching experiences, team models and technical scientific psychometrics. This man wasn’t simply advocating a different team model to the norm, a different team focus or approach. He was advocating a radically different existential–spiritual paradigm to that we find in many Western organisations today. He was challenging an over-emphasis on performance and efficiency that loses sight of humanity and meaning. I was taken back to a conversation with an African colleague who once commented, ‘I know Western organisations are preoccupied with targets and metrics. Our invitation, however, is to meet with us as people and to walk together.’
Is this hopelessly naïve, idealistic and unrealistic? What about all the pressures organisations face in increasingly competitive markets? What about increasing demands from boards, employees and shareholders for greater accountability, productivity and profits? What about organisational cultures that foster internal competition too? I agree, it’s a real challenge. It calls for visionary, courageous leadership, a radical step back to consider deep questions of identity, meaning and purpose at organisational and wider stakeholder levels. It begs profound questions, e.g.‘What is influencing our beliefs about what is most important to us?’ ‘What is driving our behaviour?’, ‘How can we be more human?’, ‘What legacy do we want to leave in the world?’
I’ve had the privilege of working with some leadership teams that have taken this challenge seriously. Admittedly, it felt counter-intuitive at the time, especially at first. How to build in a more explicit spiritual-humanising dimension to the organisation’s thinking, practice and culture in the midst of intense organisational busyness, pressures and deadlines? Wouldn’t it take more time than was available, slow things down? I could feel the understandable tension alongside the aspiration. One team decided to bite the bullet. Its 2hr meetings had constantly packed agendas. It struggled to work through everything and the pressure felt relentless. Some felt tired and wondered in conversations offline about their team’s sustainability and their own ability to cope.
We discussed how it would feel to check in with each other and with God at the start of each meeting - and they were open to experiment. We decided to allow 20 mins of each 2 hour meeting so that people could arrive and breathe before diving into business. As they settled in, they shared stories of how they were feeling, what was happening in their worlds at the moment, what was preoccupying them. They practised active listening, being genuinely present to each other. Sometimes they prayed. At the end of the 20 mins, they felt more relaxed and focused with a stronger sense of team spirit. They used the next 5 minutes to revisit the agenda: ‘What now stands out as most important to us?’ ‘How shall we do this?’, ‘What do we need to do this well?’
The team commented after practising this for a few months on how it had transformed their relationships and meetings. Their times together felt more focused, inspiring, energising, open, honest, human, and productive. They achieved higher quality and faster results. They began to identify ways of working that served them well (e.g. speak up; hear well; challenge; support) and used bright green cards light-heartedly to signal and affirm when anyone in the team modelled those behaviours. When others joined them for their meetings, they explained their new team culture and invited them to join in too. The effect was electric. It modelled inspiring team values and effective ways of working that extended beyond the team into the wider organisation.
So, some questions for reflection. What difference do you, your team and organisation want to be and to make in the world? How far and how often do teams you are part of feel and act like a human place? What are your best and worst experiences of team? What made the biggest difference? What kind of person, team or organisation do you aspire to be and become? What kind of personal, team and organisational leadership will it call for to succeed? What will 'success' look and feel like for those involved and impacted by it? What values, practices and culture will others notice characterise your team? What place, if any, do God, spirituality and prayer take in your thinking and practice as a team? I would love to hear from you!
‘Live and let live’ sounds great until someone crosses the line or invades your borders. The man sitting next to me on the train this morning was an example, his feet spreading over into my foot space. I could feel myself tense up with irritation, ‘how could he be so annoying?’ In fact, I really dislike it when anyone crosses into my physical, psychological or emotional space uninvited. It’s not that I’m an intensely private person. It’s something about protecting my freedom and control. I get stressed when someone plays their music or TV too loud, when kids kick the football against my house wall, when someone tries to manipulate or force me to do something. It’s as if these things feel like infringements on my freedom, my choices, my sense of autonomy.
Khalil Gibran in The Prophet emphasises the value of space as essential for healthy human relationships. Psychologically, it’s about relating independently from a secure base in order to avoid unhealthy co-dependence or confluence. We could compare it recognising the necessary value of spaces between words and musical notes, enabling us to hear the lyrics and melody. In a work environment it could be about enabling space for people to express their own values, their own creativity, to innovate. It could be about ensuring people have their own desk space or time in their diaries to think. It could be about checking that roles and responsibilities are clearly defined and delineated to avoid confusion. It could be about avoiding risks of micromanagement.
I’m reminded of a group dynamics workshop I co-facilitated with Brian Watts (www.karis.biz). Brian invited participants to stand opposite each other at a distance then slowly to walk towards each other until they felt they wanted to stop. It was fascinating to notice patterns in behaviour, how people felt as they moved towards, where they chose to stop in order to safeguard space. Typically in that group, women would stop at a greater distance to men than men would to women. In fact, a man would often continue walking towards a woman even after she had stopped, causing her to instinctively step back. Men stopped at a greater distance from other men and women stood closer to other women than they stood to men, or men stood to men.
Personal space is also influenced by culture as well as gender and individual preference. Some cultures view such space as more important than others and people within cultures learn where to move, where to stop, where to place and uphold unspoken boundaries. It can create awkward tensions when people from different cultures navigate the spaces between them. My own spacial preferences reflect my personal disposition, my personality traits. The cultural dimension suggests that my ideas, experiences and feelings about space are socially constructed too. If I had grown up in a different cultural environment, I may well have learned to experience and negotiate space and boundaries very differently. Once conditioned, it’s hard to change.
I guess the real challenge lies in how to enter and navigate space in a world where people with different values and preferences coexist and continually interact with each other physically or virtually, occupying the same or adjacent spaces. Perhaps it’s about how to create and safeguard the space we need without isolating ourselves, infringing on others’ boundaries or overriding others’ needs. What are your experiences of space? What are the anxieties and pressures that cause us to avoid or squeeze out space? How can we create space for ourselves and others in our lives, relationships and organisations? What are the psycho-social and spiritual costs of inadequate space? How do we balance space with pace? How can we learn to breathe?
I love seeing the moon, especially against a clear blue sky. There’s something surreal about its appearance in day time. It provides a hint of something ‘out there’, a teasing glimpse of the vastness of space that lies beyond.
There’s something about deep space that puts things in perspective, puts us in perspective. It reminds us of how small, fragile and special we are. It puts our petty squabbles and concerns into perspective, reminds us how precious life is.
It feels paradoxical. In daylight, things appear most clear. It’s as if we can see everything for what it is. At least that’s how it seems. Yet the light itself blinds us the to wider universe, the great starscape only visible to us in darkness.
It’s psychological imagery made physical. A cosmic analogy. There are certain deep truths, profound realisations that we can only come to know in darkness, through times of pain, through experience of rejection, suffering and loss.
It’s a spiritual metaphor too. The moon appears filled with light. It casts light on the earth, light and shadows. Yet it has no light of its own. It’s a reflected light, light from the true source that’s hidden from sight. The blazing light of the Sun.
The universe is beauty, mystery, adventure, disorientation, danger and fear. I do discern a calling from the not-knowingness, the voice of God who speaks silently yet persistently. It’s a faith that demands humility yet promises eternity.
So next time I see the moon, I will reflect on its presence and its beyond-ness. I will reflect on revelations of darkness and light. I will work hard to see things in true perspective. I will listen to hear the immanent yet transcendent God.
I was amazed this week to be sent the following extract from Simon Walker's new book, 'The Undefended Life.' It resonated deeply with what I had been musing on in recent blog postings on leadership. Here's the extract (my own emphases in italics):
'Look at spaces between people...the life of God is constituted in the relationships that exist between Father, Son and Spirit. The divine is not an essence in each person but a quality of relationship between them. This observation transforms how and where we look for God's presence in the world. We tend to think of such things as the fruit of the Spirit as virtues or core attributes that exist within a person, like an internal ethical guide or a source of energy that leads to godly action. Our minds easily go to the notion of essence, the fruit of the Spirit as an essence in a person's character. But this notion...suggests that we should see the fruit not as within a person but between that person and other persons. The fruit of the Spirit is the character of the relational space that individuals foster around them.'
Nick is a psychological coach, OD consultant and trainer, specialising in critical reflective practice.