What do you really believe? It’s sometimes hard to know. We can believe something absolutely, with real passion and conviction, and yet act completely differently. The really weird thing is that we can convince ourselves that we’re living consistently with what we believe and yet the behavioural evidence, the decisions we take, the time and energy and resources we spend on people and things, can tell a very different story. Our human ability to deceive ourselves is quite remarkable.
Against this backdrop, words like integrity, genuineness, authenticity and congruence spring to mind as a stark contrast, posing a powerful and deep challenge to who we are and how we conduct ourselves in the world. We tend to think of these words as inner qualities, personal attributes, the idea of someone walking their personal talk whether anyone notices it or not. Yet they are often formed, outworked and sustained in the context of complex situations and relationships.
In this sense, we could consider the integrity phenomenon as having social and cultural as well as personal dimensions. It’s about the individual but it’s not only about the individual. So we can ask: Who best models integrity for us? If we live seek to live with integrity in all aspects of our lives, what impact and influence does that have on those around us? What cultural beliefs and values nurture and support it? What social conditions provoke and inspire it, often against all the odds?
What does this mean for leaders, OD and coaches? Here are some ideas: 1. Clarify our beliefs and values: what matters most to us? 2. Invite people to support and challenge us when we risk dissonance, self-deception or slip up on route. 3. Model, inspire, support and affirm integrity in behaviour, relationships, decision-making and culture. 4. Support and challenge, not collude, when working with clients. 5. Love, honour –and forgive – when we and others get it wrong.
‘Listen. Tactics and techniques matter – but not as much as what you believe.’ This was my advice to a CEO who was about to embark on a strategic change process. The question had been about to what extent and how to engage staff in it. ‘As you look out across the organisation, what do you believe about those you see? Picture the real people, the real faces. Do you see abstract human resources that can be retained or dispensed with depending on the outcome of the review – or passionate and talented people you’d love to have with you as you move forward from here?’
My point is this: what you believe about people influences fundamentally how you relate, how others experience you and how they’re likely to behave in response. If the idea I hold in mind is that you are a dispensable human resource, no matter what clever engagement tactics and techniques I use, at some level you will sense it, feel it, know it. You’re unlikely to trust me if what I say and do conflicts with what you’re picking up from me intuitively or subconsciously. It’s a mixed message. You will experience me as confusing, inauthentic, incongruent. You may resist or withdraw.
Now picture this. If the idea I hold of you is that you’re amazing, talented and that I really do want you on board, imagine the impact that belief has on you, on how you experience me, on how you feel as a result. The CEO chose this latter stance as it resonated well with his personal values. He also asked me to hold him to account personally throughout to ensure integrity and consistency. The change leadership team achieved high levels of useful and enthusiastic staff input and, to top it off, the Staff Council presented the team with a special award for modelling ‘partnership spirit’.
So, leader, OD, coach or trainer, what do you believe..?
Nick is a psychological coach, OD consultant and trainer, specialising in critical reflective practice.