It was great fun to work with a professional cartoonist. Bill Crooks has a remarkable gift for capturing, expressing or stimulating a thought, an idea or a feeling with a few quick strokes of a marker pen. We were leading a workshop that aimed to reveal and challenge the assumptions that participants bring to customer, client and beneficiary relationships. Bill quickly sketched a large person looking down at a small person through a magnifying glass. He then asked the group, simply, ‘What do you see?’
Participants looked down, thought, discussed then spoke up. ‘We – the organization – are the large person. We are scrutinising the client.’ The inference here was that the organization holds the power, the influence, the prerogative to evaluate and to choose. The wider group agreed. Bill responded provocatively, ‘And what if, unknown to us, the client is connected to unseen networks that dwarf the power, the influence, the prerogative of our organization? Who now is looking down on who?’
It was a sobering moment. Silence hit the room. How easily we make assumptions about ourselves, about others, based on what we see, know or think we understand. Imagine, for a moment, the leader who believes that he or she holds far greater power and influence than individual front-line staff. Hold that thought. And now: think of front-line staff who are connected by social media to key networks and influencers in the organisation’s wider arena. Who now is looking down on who?
We are talking here about the dramatic power of re-framing. As we change the metaphorical frame through which we view a person or situation, different pictures, perspectives, opportunities and challenges can emerge, change colour/shape or come into sharper focus. Shift the frame, shift what appears, how it feels and what options become available to us and to our clients. What have been your best experiences of reframing or achieving a radical paradigm shift? How did you do it?
I worked with a leadership team recently where we experimented with reframing statements from problems-focus to solutions-focus to see what would happen if we did. The team had been grappling with difficult issues for some time which had led some to the near-resigned conclusion that there was little hope of change. I wondered whether part of the challenge and resulting mood lay in the psychological-linguistic framing of the issues rather than, necessarily, in the issues themselves.
I was curious and invited the team to be curious too about how the issues were being perceived, construed and articulated within the team – a kind of team self-talk, if you like. If someone said, ‘X will not work because of Y’, we experimented with reframing the statement as a question instead, e.g. ‘Given Y, what would it take for X to work?’ It shifted the conversation from a definitive, closed end to an open, curious, exploration of new possibilities and ideas. It created fresh energy too.
I’ve worked with some clients where a person may comment that, for instance, ‘X is a good idea in principle but it would never work here.’ It’s often a response from someone who has worked a long time in the same place, has been around the proverbial block a few times or is starting to feel a bit jaded. I try to tune into the mood, acknowledge the underlying feeling and then reframe it: ‘OK, so what would work here?’ or, perhaps, ‘If X is a good idea, what would it take for it to work here?’
In my experience, solutions-focus works best when done in an open (e.g. prayerful) spirit, eliciting values (what matters to you – to motivate), creative visioning (what do you/we hope for – to inspire), appreciative inquiry (what’s working well – to build on) and affirming strengths (what are you/we good at – to draw on). Positive appraisal of the present with optimistic aspiration for the future lead well into: ‘So, what would need to happen for that to happen?’ and, ‘The next step?'
The impact of an unexpected collision can leave us dazed and reeling. A good friend was standing on a ski slope when suddenly, out of the blue, he felt himself flying through the air then laid on his back in intense pain and struggling to breathe. It turned out another skier had lost control and hit him at speed from behind. The impact could have killed him. Another friend was hit by a trike. He was riding his motorcycle and stopped at traffic lights. Unfortunately, the trike rider behind him didn’t see he had stopped and hit him hard. My friend lived but sustained serious head injuries.
I’ve lived through similar impacts and, 19 motorcycle accidents and 8 car crashes later, I have the aches and scars to prove it. There are parallels in psychological and emotional realms too, e.g. the impact of receiving unexpected and devastating news that can leave the whole world crashing down around us. Such experiences can leave us broken, disorientated and struggling to breathe. They may trigger fight-flight-freeze: we may scream, shout, kick, punch, run for cover or feel numb, paralysed. Our hope, life and existence can feel threatened. It takes time, rest and care to recover.
Yet there are also collisions of a very different kind. These are the serendipitous encounters, events and experiences that shift and reshape us positively. They alter radically our paradigms and beliefs and lift our eyes and hearts to a totally different plane. I remember when Jesus collided with me at age 21. The impact shook my life to its very core, transcending and transforming my deepest hopes and fears. I remember too so many ordinary-extraordinary people, places and experiences that have stimulated, disrupted, supported and challenged me. Collisions can be a life-giving gift.
So - I’m interested: what have been your worst and best collisions? How have they impacted and shaped you?
There’s an old Taoist story. It teaches that the answer to everything that goes apparently well or badly is maybe. ‘I got a new job. That’s great, isn’t it?’ Maybe. ‘I just crashed my car. That’s terrible, isn’t it?’ Maybe. The reason for maybe is that we don’t know the wider context or consequences of any encounter or event. We cannot predict all the ripple effects, some of which may continue down through the years or into completely different relationships or parts of the world. What we construe as a curse in the moment may turn out to be a blessing in disguise and vice versa. It’s complex.
Some of this is about framing and re-framing. We can view the same situation, the same moment, through different metaphorical lenses and see what different pictures emerge. Take, for instance, a change in any team in any organisation. The change will have pros and cons – and different pros and cons depending on which stakeholder perspective we or others view it from. It could touch on, say, wider roles, relationships and resources. Maybe depends on viewpoints and values: who is impacted and how, what it means psychologically and culturally and how it feels for them and others.
Maybe is also about time lags and time-frames. A change that creates pain now may result in positive benefits in the future or vice versa. An action we take here and now could trigger unintended consequences, a chain reaction down the line that we could never have imagined or anticipated. As such, maybe calls for openness, curiosity and humility. It calls us - and clients - to learn to approach 'knowing' and 'certainty' in tentative spirit, particularly in fluid (VUCA) environments. For me, it calls for prayer and patience too, to seek God’s insight and wisdom. What does maybe mean for you?
What sense do you make of categorical, definitive statements? For example, ‘This book is excellent.’ ‘That person is annoying.’ Could it be that such truth claims say more about the person making them, perhaps also about the beliefs and values of the cultural worlds they inhabit, than who or what they are referring to? In coaching, what could they reveal about embedded, hidden and often subconscious assumptions, perspectives, constructs, needs, hopes, fears and expectations?
I had a difficult conversation tonight. Some close neighbours have 2 dogs that they leave outside barking and a son that kicks his football against the wall, fence and bins. The noise, the persistent intrusive disturbance, drives me crazy. I tried to tackle it in polite conversation but it ended badly. The neighbour was angry and frustrated with me and slammed the door with a loud bang as the conversation came to an abrupt end. I walked away feeling shaken, disappointed and stressed.
It is easy to imagine the kind of statements we could now be making about each other inwardly and, perhaps, outwardly in conversation with others. ‘That bloke is so inconsiderate!’ ‘That guy is so over-sensitive.’ It’s as if the statements we project convey objective, incontrovertible truths about the other, statements of what-is rather than statements of subjective opinion, of cultural possibility and, at a deeper level, of veiled revelations of how we are feeling and the pain and hurt of unmet need.
I worked with one leader, Richard Marshall, who took this principle very seriously. Every time I or another made a definitive statement, he would challenge us to personalise it. So, for example, ‘This meeting is a waste of time’ would be reframed as something like, ‘I feel frustrated in this meeting and would prefer to do X’. The effect was transformational. It surfaced underlying values and needs and made them explicit. So, is my neighbour unreasonable? I don’t know. I just need peace and quiet.
Some years ago, I had the privilege of editing a ground-breaking book by Wai K Leong on coaching in an Asian cultural context. My interest and curiosity had had been sparked by some intriguing issues and dynamics I had encountered in my own attempts to coach people from countries including Singapore, Indonesia, Myanmar and Vietnam – with mixed success. More recently, I was invited to coach someone from the Philippines and the same issues arose. What I have encountered here tests the limits of Western coaching models and raises important questions for cross-cultural work.
Take, for example, a typical Western goal-orientated coaching question such as: ‘What do you want to do in the future?’ In the West, it sounds simple and straightforward… yet the question itself is loaded with implicit cultural assumptions about, e.g. aspiration, autonomy and time. Autonomy is particularly significant in an Asian context where cultural beliefs about the individual in relation to e.g. authority, responsibility, family, interdependence and relationships are absolutely fundamental. In light of this, I have been exploring and experimenting with alternative Asian cultural framings.
I tried a shift away from, ‘What do you want to do in the future?’ and towards a different pattern of questions: ‘What is your greatest hope for your family?’, ‘What is your family’s greatest hope for you?’, ‘What is your greatest hope for your own future?’, ‘How might you work through any differences to find a solution that is acceptable for both your family and you?’ The client’s face lit up and she smiled: ‘Now you are starting to understand Asian culture!’ I’m very interested to hear from others who have experienced cross-cultural coaching. How did you do it – and what did you learn?
‘Thud…BANG!’ At its worst, it’s every 2.7 minutes. They go off every day, 24 hours a day, 7 days a week, 9 months a year, where I live. Farmers use these gas guns – which are like small canons – to attempt to scare birds from their crops. They are very loud…and largely ineffective. In an attempt to improve their effectiveness, farmers are increasing the number they install in their fields and the frequency of the bangs. It’s as if more canons and more bangs will scare away more birds.
The problem is: it doesn’t work, it drives local residents crazy and it is actually counter-productive. Research shows that birds quickly ignore the bangs. They realise there is no actual threat. The more the bangs, the more the birds become immune to them. In fact, research also shows that, over time, the birds are actually attracted by the bangs, using them to locate sources of food. So, apart from the dubious ethics of using these guns close to residential areas, what is going wrong here?
The simple answer is that these farmers have inadvertently locked themselves into a pattern of faulty assumptions and self-defeating behaviour. Their desperation to protect their crops drives them away from rational thought to a more defensive and defended stance. If they could find a way to step back far enough to revisit the results they desire and the factors that support or undermine them, they could potentially discover new tactics that would make a more positive difference.
Organisations call this stepping back to examine and challenge implicit assumptions, to reflect on and address causal and influencing relationships, strategy mapping or creating theories of change. Professionals who apply the same principles to their work call it reflective practice. It’s about being willing to pause-reflect-act in the midst of the busy-ness of doing in order to think widely and deeply, conduct research, learn from experience and produce better results. How do you do it?
What’s your angle? We use this expression to check out a perspective, a way of seeing things, of presenting things. The angle itself is designed to convey something as interesting, eye-catching, novel, unique. There’s another way of thinking about ‘angle’ too. A friend commented yesterday that, if we look at a protractor, we see how a slight shift at the centre leads to a significantly different end point at the perimeter. The shift represents a change of direction and trajectory.
So here we are at the start of a New Year. The decisions, the angles, we take, here and now, will influence where we finish in the future. They may seem small and insignificant in the moment yet, each time we change our angle, the direction in which we face, we change our trajectory too. In many aspects of life, the cause-and-effect consequences are not as linear and predictable as lines on a mathematical tool. Nevertheless, it’s as if every choice and decision, in some way, counts.
We can also look at our lives, circumstances, choices and decisions, from different angles. Leaders, coaches, OD and trainers refer to this as ‘reframing’. It could involve, say, looking at ourselves, our relationships and situations through different metaphorical frames or lenses, from different angles or vantage points, from different points in time or stakeholder perspectives etc. This can open up new insights and possibilities that may otherwise lay obscure or hidden to us.
I believe this is where coaching to develop critical reflective practice can be so important, valuable and useful. It can enable us to grow in awareness of our beliefs, values, assumptions and preoccupations – our default angles, if you like. It can enable us to consider fresh options and implications that will guide our focus, attention, behaviour, decisions and actions. It can enable us to live authentic lives and to work with greater insight and freedom. So – what’s your angle?
‘Being in the question is wondering what things mean instead of assuming you already know…It involves treating your first thought as a hypothesis rather than as a statement of truth…It means being willing to learn something new about a situation. The first step is to consider the possibility that the situation may not be as it seems.’
(Latting & Ramsey, 2009)
I was encouraged to glance at this book, Reframing Change, recently after having posted a blog on a similar theme. I love the idea of ‘being in the question’. Posing a question is the act of projecting an inquiry outwards. By contrast, being in the question is about our own presence, attitude and stance – a spirit of humility, openness and curiosity – and a willingness to invite challenge.
It’s so different to proposing a solution. At times, we jump to answers too quickly, draw conclusions too rashly and potentially miss a deeper meaning, a greater significance that could change our thinking, our lives, our organisations, our world. This is a high cost of our do-it-now, instant, everything-in-the-moment, high speed culture. We lose the ability to reflect and to…....wait.
Perhaps being in the question is one reason why e.g. Jesus and Socrates had such a profound impact. Perhaps it is why coaching and therapy can be so transformative. Perhaps it is why rediscovering not-knowing is a theme in so many books on leadership and change today. Two questions: How far are you ‘being in the question’? How are you enabling others to be so too?
'What are you not noticing?’ What an odd question. How can I notice what I’m not noticing? It sounds, feels, like a paradox. I first heard this question during a Gestalt workshop posed by the legendary Malcolm Parlett. And then, next: ‘What are we not talking about?’ So now we’re supposed to talk about what we’re not talking about?! Weird. Mind-bending. An intriguing adventure.
I took part in a workshop with Tuku Mukherjee. He drew a black dot in the middle of a blank sheet of flipchart paper. What did we see? 'A black dot'. What did we not notice? The white background. Or you may have tried the selective attention test where you are invited to watch a basketball game and count the number of bounces or passes. How is it that we miss the gorilla walking by?
Such insights and ideas sparked the start of my own journey into not-noticing. What am I not noticing? It has profoundly influenced my leadership, OD and coaching practice. What are we noticing? What is captivating us, holding our attention? What have we become fixated by? And, What are we not noticing? Who or what is lying in the background, hidden in plain sight?
Our noticing is filtered by e.g. language, beliefs, values, assumptions, cultures, paradigms, interests, experiences, expectations and emotional states. Not-noticing enables us and our clients to focus, simplify and make sense of the world. Yet it can blind us to all kinds of insights, ideas and possibilities. Noticing not-noticing can be liberating and powerful. What are you not noticing?
Nick is a psychological coach, OD consultant and trainer, specialising in critical reflective practice.