‘What language does a racoon speak?’ This young girl looked at me intently, clearly expecting an answer. I felt compelled to respond quickly, in the moment. ‘I don’t know. I guess…Racoonish?’ That seemed to satisfy her curiosity, at least for now. The thing that struck me most in this brief encounter was her wide-eyed, uninhibited enthusiasm for exploration, discovery and learning. She clearly felt unfettered by adult-type assumptions, e.g. by a belief that she should already know.
I sat in an HR team meeting where participants became preoccupied with how best to store annual leave request forms. They proposed various systems and procedures and evaluated them for their relative pros and cons. As the conversation progressed, along with the time it was taking for the team to resolve this, I felt increasingly curious and bemused and so interjected, quite innocently, ‘Why do you keep annual leave forms?’ Blank faces all around. Oh. End of that item. Move on.
But what was going on here? These were bright people in professional roles. A real risk is that ‘professionalism’ can lead to ever-increasing demands for sophistication. Instead of asking simple questions, seeking simple solutions, we can become too complex, too complicated and miss key issues and ideas that lay hidden in plain sight. We associate child-likeness with childishness and therein lies a big mistake and a lost opportunity. Jesus said, ‘Be like children’. I say, ‘Amen.’
So here is a suggested antidote. A colleague describes coaching as the ‘art of the obvious’. There is important truth in that. When we face a situation, whether in leadership, OD or coaching, ask, ‘What would a child ask?’ (or even better, ask a child), ‘What’s the most obvious question that we’re not asking ourselves?’ e.g. ‘Why on earth are we doing this?’ Be willing to laugh and experiment too: ‘What would be the most radical, unorthodox, playful, creative solution to this?’ Give it a try!
Nick is a coach, trainer and OD consultant.