‘You get what you tolerate.’ (Susan Scott, Fierce Conversations)
We were sitting by a window on an icy winter day. I was working with Bryan Emden, my coach at the time and a skilled psychotherapist. Part-way through the conversation, I felt a cold shiver and asked Bryan if he would mind if we moved to a different table. He looked back at me with cool, penetrating gaze then spoke. ‘It has been cold here for some time. I wonder how uncomfortable things need to get for you before you take action…and whether that reflects a wider pattern in your life and work?’
I was a bit taken aback because I had always prided myself on a decisive-activist mantra, ‘(almost) any decision is better than no decision’. Nevertheless, on reflection I could remember certain hard situations in which I had not acted early enough. I had feared that to do so could have made things even worse. We could call this an avoidance strategy, a defence against anxiety based on a fear of negative consequences. In CBT terms, I had catastrophised, predicted the worst possible outcomes.
At those times, the anxiety had sometimes increased to such a degree that it had triggered a fight-flight-freeze response within me. The fight option meant I risked becoming aggressive, the flight option becoming passive and, as a result, I simply – froze. One way I have learned to tackle this is to acknowledge the emotion and to challenge how sound the prediction is. It sometimes means doing the thing we fear most, to see what new opportunities it creates. To notice how we survive it.
It’s about resilience and, at work, it’s often about relationships. Claire Pedrick offers a stark challenge on this front: ‘What’s the conversation you need to have that you’re not having?’ Guy Rothwell advocates a willingness to listen openly and also to have the courage, the authenticity, to speak up. Rick James proposes exercising courage with humility, to grasp the proverbial nettle, to have the difficult conversation and yet to address the person with open hand, not clenched fist.
How do you handle challenging conversations?
Nick is a psychological coach, OD consultant and trainer, specialising in critical reflective practice.