The team decided to work on clarifying its purpose, it’s raison d'être, it’s answer to the, ‘What are we here to do?’ question. It had been thinking about its ways of working, its team meetings, its mode of operation. It made sense to step back, at least one step, before stepping forward. As team coach, I stepped in briefly to suggest that they start by clarifying the questions they were seeking to answer. They settled on, ‘What is our optimal role?’ and ‘How can we add value?’
I asked again, ‘So how might you do this?’ A team member responded quickly, ‘Let’s discuss it and see what we come up with.’ The others nodded in agreement. As they turned to talk, I interrupted by pushing a metaphorical pause button, ‘And how else could you do this?’ They looked puzzled then one said, ‘We could each write down a purpose statement on a post-it note then compare and contrast what we’ve written?’ I repeated, ‘And how else could you do it?’
They looked confused and then thought hard. ‘We could split into 2 x 3s, work on one question each then compare?’, ‘We could brainstorm ideas on a flipchart?’, ‘We could share our visions of a team from hell, what to avoid at all costs?’, ‘We could draw pictures instead of writing words?’ They combined the final 3. Each person grabbed a coloured pen, stepped up and a provocative, vivid, collage emerged. Their chosen technique generated laughter, insight and great ideas!
The principle here is how to challenge habitual, default patterns of behaviour, how to pause and reflect critically and creatively before diving into action. Posing the simple question, ‘How else could we do this?’ can significantly enhance team energy, engagement – and effectiveness.
Nick is a coach, trainer and OD consultant.