‘Trust that what needs to be said will come up naturally, either from you or the other person.’ (Liz Dunphy)

A commonly-held belief is that the power and potential of coaching resides in asking great questions. It is after all true that a well-worded, placed and timed question can shift our entire perspective, open up fresh possibilities and create a seismic shift in our sense of agency. I’ve experienced that personally and have seen and felt its impact.

What else makes the difference? ‘We learn from an early age what the ‘correct’ answers are – those that will win us approval.’ (Rudi Weinzierl) For coaching questions to land well and to do their work without being deflected by defences, there’s something about being in a receptive state of curiosity, of invitation, of a desire and willingness to learn.

Yet, deeper still, I notice the mysterious power of presence. Here I am grappling with a complex issue and struggling to find or create a way forward. Somebody I trust comes alongside me, is really present to me, listens actively and intently without even saying a word…and something shifts inside me. It’s like the presence of God – transformational.

A new insight surfaces into awareness as if it were released, catalysed by the quality of contact between us. It was already there, perhaps, but hidden from sight or out of reach. In the moment, it can feel like a realisation, a revelation. Questions stimulate and crystallise our thoughts and galvanise our responses. Emergence arises through presence.

(See also: Emergence in action learning; Test and learn; Plan vs prepare)

​‘All the things one has forgotten scream for help in dreams.’ (Elias Canetti)

The first dream. I was back at the university where I studied. In reality, I left there almost 35 years ago but it felt vivid, as if now. I stood alone in a long, empty corridor. I became suddenly aware of a whole array of research assignments that I was supposed to have done yet hadn’t. I felt confused and perturbed. And then I woke up. After a few minutes, I fell back to sleep again.

The second dream. I was back with a previous employer. In reality, I left there 7 years ago yet it too was vivid, as if now. I was on the top floor of the building and suddenly aware that I had never visited any of the other floors or met any of the people who worked there. As Head of OD, I felt confused and embarrassed. Then I woke up. After a few minutes, I fell back to sleep again.

The third dream. It was Christmas Day at my parents’ house. We were preparing for extended family visitors to arrive when I became suddenly aware that, for some reason, I hadn’t bought any Christmas presents for my daughters. I felt confused and disconcerted that something so important had slipped my mind. Then I woke up. This time, I turned on the light and got up.

Freudian analysts would have a field day trying to interpret the meaning of these dreams, as if each dimension holds symbolic representational value. I’m drawn to a more recent, alternative approach that pays attention to the underlying emotion in the dream state; in this case, an overwhelming daunted feeling, and what I was saying to myself: ‘How could I have missed this?’

It moves me on to consider: What are my dreams trying to wake me up to notice? Where am I carrying this same feeling in my day-to-day life and relationships now? What (or who) in my here-and-now life am I not-noticing, avoiding or suppressing, yet is calling for attention and expression? What actions do I need to take now, to avoid a ‘How could I have missed this?’ in the future?

​What is real, what is true, how can we know? These are questions that have vexed philosophers for centuries. In more recent times, we have seen an increasing convergence between philosophy and psychology in fields such as social constructionism and existential therapy. How we experience and make sense of being, meaning and purpose is inextricably linked to how we behave, what we choose and what stance we take in the world. 

As a Christian and psychological coach, I’m intrigued by how these fundamental issues, perspectives and actions intertwine with my beliefs, spirituality and practice. Descartes once wrote, ‘If you would be a real seeker after truth, you must at least once in your life doubt, as far as possible, all things.’ It’s as if we must be prepared to suspend all assumptions about ‘what is’, to explore all possibilities and dare to think the unthinkable in order to grow and make our best contribution.

Things are not always as they at first appear. There are sometimes multiple explanations for the same phenomenon, depending on the frame of reference we or others use to interpret it (see, for instance, Gareth Morgan’s seminal work, Images of Organisation, 1986). We are sometimes blinded to what’s in front of us by our prejudices, preconceptions, cultural constraints or rigid views of the world. It can be hard to maintain healthy scepticism without cynicism.

I see it with clients, sometimes in myself too. A sense of being trapped by a fixed Gestalt, a cognitive distortion, an inherited or learned belief system. An inability to see, to recognise the box that we’re in, never mind to see or think outside of it. An avoidance of deep, difficult questions because of the discomfort, confusion or anxiety they may evoke. If we’re not careful, if we can’t find the right help when we need it, it may limit our lives and our learning.

I think this is where coaching can play a very important role, helping pose and address some deep questions. Nick Bolton commented insightfully in Coaching Today that, ‘To explore a coaching issue existentially is to understand the relationship that the presenting problem has to the human condition to which it is a response, and to remain focused on enabling a change of perspective that allows the client to move past their current challenge.’

He also provided some helpful examples: ‘For instance, how is a client’s procrastination around something that seems to matter to her a failure to remember that life comes to an end? How is a client’s need to be unconditionally loved by his partner an attempt to deal with existential rather than interpersonal isolation? (And the solutions are very different things). How is someone’s lethargy simply a part of their fear of taking responsibility for their life?’ (July 2013, p17)

A metaphysical, existential or theological dimension can shift the entire paradigm of the coaching conversation. The question of whether a client should apply for this or that job is influenced by her sense of purpose. If she is willing to consider that God may exist and have a plan for her life, the whole situational context will change. It can be a dizzying and exciting experience, yet it’s really a question of how courageous and radical we and the client are prepared to be.

​What’s your theory of change? What issues are you trying to address? What creates and sustains those issues? What kind of interventions and when are most likely to prove successful? What would success look and feel like, and for whom? What is your overall goal? These are some of the questions we looked at on a Theory of Change workshop I took part in yesterday. Theories of change are becoming increasingly commonplace in the third sector, paralleling e.g. strategy maps in other sectors. There are a number of reasons for this. Charities and NGOs are under increasing scrutiny from supporters and funders to demonstrate how their resources are being used to achieve optimal impact. This has created a whole industry in impact evaluation.

The third sector is maturing too. No longer driven into action by empathy or altruistic instinct alone, organisations in this sector  have more experience, more evidence of what works and what doesn’t and more analysis and understanding of why. The issues have turned out to be more complex than some had originally imagined, making significant and sustained progress challenging. Against this backdrop, a theory of change can prove valuable. It aims to clarify goals and outcomes and to work back to activities and other factors that will enable the outcomes to be achieved. In articulating these things clearly and succinctly (often in simple graphic flowchart form), underlying assumptions and causal links can be surfaced, explained and tested.

At heart, a theory of change answers questions such as ‘What are we trying to achieve?’, ‘What is necessary for the goal to be achieved?’ and ‘What’s the rationale behind our intervention strategy?’ In doing so, it makes the organisation’s focus, operations and use of resources transparent, accountable and more open to challenge and improvement as new research and evidence emerges. I find myself particularly drawn to the critical-reflective aspects. For instance, one NGO I worked with conducted a  fundamental strategy review starting with these same principles, asking questions such as, ‘Why are people poor?, ‘What causes and sustains poverty?’, ‘What interventions make the greatest difference?’, ‘What is our optimal contribution?’

One of the interesting challenges for a third sector organisation is whose voice is represented in framing and answering such questions, e.g. donors, beneficiaries, trustees, staff, volunteers. A charitable organisation I work with currently conducted a strategy review recently, inviting feedback from beneficiaries using surveys, focus groups etc. to find out what they struggle with and aspire to and what role they would want to see the organisation playing in helping them address or achieve these issues. The needs and aspirations that surfaced have been summarised as ‘I’ rather than ‘we’ or ‘they’ statements in clear and colloquial language, keeping the focus on what each individual as beneficiary wants to experience as a result of the organisation’s actions.

This is a sharp contrast with some experiences I’ve had in the past. In one instance, a third sector organisation I worked with set up a drop-in project providing advice and support for long-term unemployed people. The Local Authority provided funding using ‘number of people using the service’ as its key success criterion. Paradoxically, the more successful the service was in enabling local people to find employment, thereby reducing the number of people who needed to access the service, the more the service was deemed statistically by the Local Authority to be failing. A theory of change can help surface such outcomes and assumptions at an early stage, enabling more constructive dialogue and agreement between agencies and stakeholders.

I believe the potential for theory of change extends beyond third sector organisations aiming to articulate their vision, strategy, plans and reasons behind them. I’ve used similar methodologies to explore and articulate an organisation development strategy within a third sector organisation. We started by exploring a number of questions with diverse stakeholders and groups such as, ‘What kind of organisation are we trying to develop?’, ‘Where are we now?’, ‘Why are things as they are?’, ‘What drives or sustains how things are?’, ‘What matters most to people here?’, ‘Who or what influences change?’, ‘What would it take to achieve the changes?’ This enabled us to create a map showing goals, activities, assumptions and causal relationships.

The same principles can be applied at team and individual levels too, e.g. for leadership, coaching, mentoring, training and counselling purposes. It enables dialogue between different parties and keeps rationale and assumptions explicit. If assumptions are clear to all parties, they can be challenged and revised in light of different preferences, perspectives, realities and evidence. I’ve used adaptations of this approach with people and organisations where Christian beliefs have been held as important and integral, developing the model as a theology of change. A theology of change may surface and articulate e.g. God’s purpose, values, presence and activity in the world, the role of the Spirit and Christians, discerning a sense of ‘calling’.

In my experience, the language and methods of applying theory or change need to be adapted for different purposes and audiences. It represents a logical-rational paradigm that is likely to work well for some people and cultures but not so well for others. Using Honey & Mumford’s learning styles as one possible frame of reference, theory of change (as the name implies) may appeal most to people, teams or cultures with a theorist orientation. Reflectors may be attracted most by its emphasis on  surfacing underlying assumptions, activists by the evidential dimensions and pragmatists by its focus on outcomes. Perhaps the key lies in using the principles it embodies flexibly and sensitively in the context of real human dialogue and relationship.

​I have some really weird dreams. Some feel like sources of insight and inspiration. Others just seem wild and whacky. Some I remember for days afterwards, the drama and the mood staying with me, whereas others vaporise like mist on waking. What are your dreams like? Where do they come from? What do they mean?

Psychoanalysts over the years have posited all kinds of theories, mostly that the images in dreams represent repressed aspects of ourselves. It’s as if our suppressed thoughts, feelings and desires surface in our dreams in symbolic form. The challenge lies in how to interpret the symbols to discover the meaning behind them.

Some explain the often bizarre imagery in dreams using the analogy of the brain as a computer, closing down or de-fragmenting. It’s sorting out, filing away, all sorts of diverse and dispersed bits of information in order to clear the desk ready for the next day. The dream is the subconscious mind somehow experiencing this process.

In the Bible, some dreams are represented as visions or revelations from God. Why would God choose to speak through dreams? I don’t know. Perhaps because they are unfiltered by the conscious mind and capable of conveying vivid imagery and drama that feel more impacting, more compelling than when we are awake. Could be.

More recently, a human givens counsellor explained that in his view, dreams represent a surfacing of feeling, an important feeling that may be suppressed or simply lay outside of awareness when we are awake. The images, the storyline is fairly random. What really matters if the emotional content. What did I feel in the dream?

I find aspects of all these perspectives compelling. So, a checklist for next time I have a vivid or impacting dream. Does it raise into awareness something I’ve been ignoring or avoiding, in order to deal with it? Does is leave me with a feeling that I need to surface and work through? Could it be a spiritual revelation from God?