 ‘One fish asks another fish ‘How is the water?’ The two swim on for a bit and eventually the other fish replies, ‘What is water?’’ (David Foster Wallace) The more I know, the less I understand. That’s the conclusion I came to after spending 5 years in a Christian faith community in London with 70% Nigerian people, 20% Ghanaian, 8% Mauritian and 2% from the UK. It’s a belief that’s been reinforced by 7 years closely alongside people from the Philippines and other countries in East and South East Asia. Beyond surface-level cultural traits such as distinctive clothing and food, culture runs very deep, mostly well below the radar of conscious awareness. Like the values and beliefs that underpin it, culture often only becomes known, including to ourselves, when we encounter a person or situation that contradicts or clashes with it. It can take us by surprise. I’ve made various cross-cultural blunders on route, ranging from an innocent hug in one context to posing questions in a group in another. On reflection, I’ve sometimes been astounded by my own naivety. Yet few opportunities for learning compare with a cross-cultural experience. It may feel like a bumpy ride on route yet the results can be transformational. [See also: Cross-cultural coaching; Crossing cultures; Cross-cultural action learning]
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 ‘What is most important about any event is not what happens, but what it means.’ (Lee Bolman & Terrence Deal) Here’s one way to think about human change and transition: change is what happens around us and transition is what happens within us. Imagine, for instance, a change at work – ‘We used to do X and now we’re going to do Y instead.‘ Simple, right? It can be, yes…except when it isn’t. It all depends, at heart, on what that change will mean to a person, team or organisation, and-or what it could mean for others that matter to them too; e.g. colleagues, family, friends, people who use their services. It can get more complicated still. The same change could mean different things for different people and groups. It could also mean different things for the same person or group e.g. at different times, depending on what else is going on for them. In practice, this means that to support people through transitions, change leaders do well (a) to avoid making assumptions about what a change will mean and (b) to explore, ‘What will this change mean for you?’; then, given that, ‘What will you need?’ I can almost hear some leaders crying out in protest, ‘Don’t be naïve, Nick. Be realistic. People don’t like change. They’re resistant to change.’ Yet, here’s the thing. People will sometimes resist change, even though they agree with it, if they don’t feel heard or understood. Conversely and paradoxically, people will sometimes support change, even if they disagree with it, because they do feel heard and understood. Working with transitions isn’t an optional add-on. It can prove the key to success.  ‘How is that human systems seem so naturally to gravitate away from their humanness, so that we find ourselves constantly needing to pull them back again?’ (Jenny Cave-Jones) What a profound insight and question. How is that, in organisations, the human so often becomes alien? Images from the Terminator come to mind – an apocalyptic vision of machines that turn violently against the humans that created them. I was invited to meet with the leadership team of a non-governmental organisation (NGO) in East Africa that, in its earnest desire to ensure a positive impact in the lives of the poor, had built a bureaucratic infrastructure that, paradoxically, drained its life and resources away from the poor. The challenge and solution were to rediscover the human. I worked with a global NGO that determined to strengthen its accountability to its funders. It introduced sophisticated log frames and complex reporting mechanisms for its partners in the field, intended to ensure value for its supporters and tangible, measurable evidence of positive impact for people and communities. As an unintended consequence, field staff spent inordinate amounts of time away from their intended beneficiaries, completing forms to satisfy what felt, for them, like the insatiable demands of a machine. The challenge and solution were to rediscover the human. A high school in the UK invited me to help its leaders manage its new performance process which had run into difficulties. Its primary focus had been on policies, systems and forms – intended positively to ensure fairness and consistency – yet had left staff feeling alienated, frustrated and demoralised. We shifted the focus towards deeper spiritual-existential questions of hopes, values and agency then worked with groups to prioritise high quality and meaningful relationships and conversations over forms, meetings and procedures. The challenge and solution were to rediscover the human. Academics and managers at a university for the poor in South-East Asia had competing roles and priorities, and this had created significant tensions as well as affected adversely the learning experience of its students. The parties had attempted unsuccessfully to resolve these issues by political-structural means; jostling behind the scenes for positions of hierarchical influence and power. They invited me in and we conducted an appreciative inquiry together, focusing on shared hopes, deep values, fresh vision and a co-created future. The challenge and solution were to rediscover the human. Where have you seen or experienced a drift away from the human? Curious to discover how I can help? Get in touch!  ‘If you want to know what your true values are, have a look at your diary and your bank statement.’ (Selwyn Hughes) Take any example of an important-to-you decision that you have taken during this past week. Consciously or subconsciously, directly or indirectly, it will have reflected something of your underlying beliefs and values. At one level, every decision we take with awareness represents the outcome of a choice point, analogous to a choice of a direction at an intersection in a road. Guiding principles are a way of choosing to align our decisions and behaviour with our beliefs, ethics and values. I worked with a group recently where, during feedback, participants commented on how they felt impacted by what they saw and experienced as my ‘distinctive’ style and approach. They were curious and asked me what, if anything, lay behind this – that which they had experienced – for me. What is it that makes the difference? I held up a small, yellow, post-it note to the screen. On it are written 3 words in my own scrawled handwriting: Prayer, Presence, Participation. These are, if you like, the guiding principles that underpin me personally and all of my work professionally. I carry them with me and have them stuck on my desk, beside the monitor. I pause and focus on them consciously and deliberately before, say, writing a message, joining a conversation or running a workshop. They really do matter to me. Prayer is inviting and opening myself to God’s insight, wisdom and power. He is able to reveal, do and achieve things that are truly impossible for me alone. Presence is ensuring quality of attention and contact with each person or group that I will meet. It’s viewing and approaching each person, each moment, as a sacred encounter. Participation is an invitational spirit that calls for humility and courage. It means engaging with people, not simply technology or any materials that we may use. At the end of the conversation, I invited each person in the group to reflect for a moment – for as long as they needed – and to write down 3 words that, perhaps, they would choose to underpin their own practice. They did this thoughtfully, alone, then each shared with others in the group what they had written. This felt so much deeper and more meaningful than simple words on paper could capture or convey. It was about integrity, authenticity and congruence: choosing to take a stance. What core principles guide the focus and parameters of your decisions and behaviour? What stance are you willing to take?  ‘Money – it’s a hit. Don't give me that do goody good bullsh*t.’ (Pink Floyd) ‘When I die, if I leave ten pounds behind me, you and all humanity may bear witness against me that I have lived and died a thief and a robber.’ (John Wesley) Now that’s extreme. In his lifetime, UK Christian preacher John Wesley is estimated to have earned around £30,000 (roughly equivalent to £1,000,000 today). When he died in 1791, 47 years after having written these astonishing words (above), he was found only to have a few coins left in his pocket. He had given everything away. Wesley believed that to follow Jesus meant intrinsically to use whatever resources God had given him to help others in need. He challenged fundamentally those who believed that material acquisition was a blessing from God to enjoy for their own benefit. As his own income increased, he stayed at the same simple baseline and gave even more away. I find Wesley’s example incredibly humbling and challenging. I live in a society that is individual-, wealth- and future-orientated. An implicit cultural imperative is that we should each make as much money as we can; both so that we can improve our own quality of life today and prepare for the future, confident that we will have plenty to spend then as now. I once had a long journey home from working among the poor in Cambodia. An intrigued Indian Hindu businessman travelling next to me on the plane confessed in bemusement that he found my work for a Christian NGO shameful: ‘Shouldn’t you be earning as much money as possible to increase your own family’s wealth?’ He had a point. To take care of one’s own family is, of course, an important, universal, human value. Yet, still, our worldviews collide. I find my life inspired by a different ethic, exemplified by Jasmin, a radical follower of Jesus among the poor in the Philippines: ‘Whatever status or power you have, use it for those who are vulnerable; whatever money you have, use it for the poor; whatever strength you have, use it for the weak; whatever hope you have, use to bring hope to those who live without hope. Speak up for justice and truth – whatever the cost. Pray.’ That isn’t about self-righteousness. It’s not a denial of the visceral tug of anxiety and security. It is about choice, decision and stance. What beliefs, values and principles guide your life? What do they look like in practice?  'Now kings will rule and the poor will toil, and tear their hands as they tear the soil. But a day will come in this dawning age, when an honest man sees an honest wage.' (U2) The topic of ethics can sound and feel abstract, esoteric. Something confined to philosophy lectures. The mysterious realm of armchair academics. What does it look like in practice? Why has it become such a critical issue for organisations and societies now? Jasmin, a Filipina, is from the poorest of the poor. To her amazement, and as an answer to prayer, she finds herself with an opportunity to build a small kitchen. She looks for contractors to do the work. The first question she checks is whether the labourers are paid a fair wage. In a country and industry marred by corruption, exploitation is rife. The second is whether they will build with love, if they will pour their hearts as well as their construction skills into achieving a good result. This is so different to a purely commercial transaction. It’s about spirit, attitude – and trust. Against this backdrop, I find it helpful to think about ethics, at its simplest, as values with a moral dimension. For Jasmin, it’s about lifestyle, relationship and stance. Stance infers a choice. We are faced with a decision-point, a junction in a metaphorical road. Pragmatic wisdom would suggest a weighing up of costs against benefits. Ethics would ask who is affected and how? What would be ‘good’ and ‘right’? Why this, and why now? I look up and look around: corruption; media manipulation; climate change; environmental disaster; poverty; human rights abuse; war. How did we get here? I see the poor and vulnerable affected the most and the worst. Yet still, closer to home and within me: a temptation to put my own interests first; to close my eyes; to dull my heart; to deceive my mind; to choose the easier and expedient path. So, what does ethics look like? I ask Jasmin and her life speaks: ‘Pray, love and take a stance.’  ‘It’s not what you look at that matters, it’s what you see.’ (Henry David Thoreau) Psychologist Albert Ellis, widely regarded as the founding father of what has today evolved into Cognitive Behavioural Therapy, noticed that different people responded differently to what were, on the face of it, very similar situations. Previously, you might have heard, ‘Person X feels Y because Z happened’. It assumed a direct causal relationship between emotions and events. Ellis’ observations challenged this, proposing that something significant was missing in the equation. After all, if this assumption were true, we could expect that everyone should feel the same way in circumstance Z. Curious about this, Ellis concluded that the critical differentiating and influencing factor that lays between emotions and events is belief. It’s what we believe about the significance of an event that affects most how we feel in response to it. Here we have person A who hears news of a forthcoming redundancy with fear and trepidation. He believes it will have catastrophic financial consequences for himself and his family. Person B receives the news with positive excitement. She believes it will provide her with the opportunity she needs to pursue a new direction in her career. Drawing on this insight, organisational researchers Lee Bolman & Terrence Deal proposed that, in the workplace, what is most important may not be so much what happens per se, as what it means. The same change, for instance, could mean very different things to different people and groups, depending on the subconscious interpretive filters through which each perceives it. Such filters are created by a wide range of psychological, relational and cultural factors including: beliefs, values, experiences, hopes, fears and expectations. This begs an important question: how can we know? Hidden beliefs are often revealed implicitly in the language, metaphors and narratives that people use. To observe the latter in practice, notice who or what a person or group focuses their attention on and, conversely, who or what appears invisible to them. Listen carefully to how they construe a situation, themselves and others in relation to it. Inquire in a spirit of open exploration, ‘If we were to do X, what would it mean for you?’; ‘If we were to do X, what would you need?’ This is about listening, engagement and invitation. Attention to the human dimension can make all the difference.  ‘I’m not in your situation. And neither am I you in your situation.’ (David Cooper) A stretching skill in coaching, action learning and facilitation is often to step back and to stay back. I may imagine vividly what I might think, how I might feel and what I might do if I were in the situation a client has described. Nevertheless, as David Cooper has summarised so well (above), the truth is I’m not there and I’m not you. A risk is that I may inadvertently and subconsciously project myself onto the world of the client. Why is this important and how can we use it? Firstly, the client portrays a challenge, dilemma or opportunity from their own perspective. It’s a personally and-or socially-constructed view with associated feelings that may reveal all kinds of hidden assumptions, beliefs, values, hopes and expectations. These may be quite different to what the same situation could hold for the coach. Exploring how the client construes the situation and what lays behind and beneath it for them can unlock fresh insight and potential. Secondly, factors that stand out to the client as significant in a situation can be very different to those that stand out for the coach because of differences in what people notice, what value they attach to it and what meaning they make of it. What a person notices is influenced psychologically by what’s important to them. What, therefore, surfaces into awareness (or not) for the client can shed useful light on underlying personal-cultural assumptions, beliefs and values. Thirdly, how the coach could act in the client’s situation - and the consequences of their actions - would be influenced by their own lived experiences, their personal preferences and cultural norms, their own networks of relationships and the knowledge and skills they can draw upon. Unless the client’s issue has a definitive right or correct solution, the optimal way through for the client may be quite different to that for the coach. I’m not in your situation – and I’m not you.  It’s a simple tool I may use with people who feel stuck or who are struggling to gain traction with an issue. Imagine a person is facing a dilemma: they want to have more disposable income at the end of each month, but can’t work out how to achieve it. They face 3 principal options: to increase their income; to reduce their expenditure; or both. Or a person wants to lose weight and they, too, have 3 principal options, to: increase their physical exercise; to reduce their calorific intake; or both. A basic 4x4 grid can come in useful here. I may take a piece of paper or, if working online, open a whiteboard on screen that the other person can also see and write onto. On one axis, I will draw a polarity: ‘Willing to do’…’Not willing to do.’ On the intersecting axis: ‘Can do’…’Can’t do.’ It creates 4 possibilities: Willing to do and can do; Willing to do but can’t do; Can do but not willing to do; Can’t do and not willing to do. It also forms a visual graphic that segments different dimensions of experience. Now, in relation to each of the options (for instance: vis a vis income and expenditure; or exercise and dieting - above), I will ask the person to jot down their own responses in each quadrant. I will then invite them to reflect critically on what they have posted there: for example, What do they notice? How honest are they being with themselves? What presuppositions might they be holding? Who or what could be influencing what they have written in each area? Who or what could make a shift? More often than not, a person discovers they are indeed making assumptions that are limiting their horizons and actions; or that they are unwilling, for whatever reason, to do whatever it would take to achieve their goals. The first area can touch on blind spots (things they don’t see); the second on hot spots (things they don’t find easy to talk about). It may take considerable courage to admit to oneself that, for instance, ‘I’m not willing to put my money where my mouth is, or to take a risk.’ Spiritual-existential and psychological coaching can often prove helpful here, in that they enable a person to explore their underlying beliefs, values and motivations and what they or others may be doing subconsciously to sabotage themselves and their success. It creates a safe, supportive and challenging space and relationship in which to stand back, reflect, evaluate and re-engage from a more authentic stance. What do you desire most in life or work? Are you willing and able, or not? (See also: Grit and Get a grip)  ‘When the bombs were falling like rain, Jennie stayed here with us.’ As a leader in international NGO, Tearfund, Jennie had always struck me as a quiet and unassuming person. We visited community rebuilding initiatives together in Lebanon just after the harsh and brutal civil war. Amidst shattered buildings, lives broken by sectarian conflict, aerial bombardment of the Beirut power station (just as we arrived) and Syrian ‘peacekeeping’ troops everywhere, we met with Christian leaders who recounted countless stories of heartache and hope. One of the things that struck me most was their deep reverence and respect for Jennie. Whenever she spoke, they listened with profound attention. Curious about this, I asked one of the leaders about it afterwards. He replied, ‘During the war, most NGOs withdrew because it became too dangerous for them to stay. Jennie was different. She refused to abandon us. When the bombs were falling like rain and we had nowhere else to run to or hide, Jennie stayed here with us.’ I felt completely speechless, humbled and amazed. I imagined myself in that same situation: how I would almost certainly have fled for my own safety – and have found or created very good reasons to justify myself for doing so. Yet what an impact now. The leadership and influence that Jennie was able to bring to this work by having been-with; not based on any hierarchical status, power or authority she held, but on a deep and incarnational, presence, relationship and trust. |
Nick WrightI'm a psychological coach, trainer and OD consultant. Curious to discover how can I help you? Get in touch! 
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