‘Could you be more direct?’ I took part in a 2-day workshop recently, a Gestalt approach to conflict, challenge and confrontation in groups. There were 12 in the group, mostly therapists of one kind or another, and we started by introducing ourselves in 2s. ‘This is my life’ in 5 minutes. Next, after each had spoken, we commented on what we had noticed. ‘We’re the same in that…’ and ‘We’re different in that…’ It drew our attention to what we notice in first encounters and how we tend to deal with sameness and difference in groups.
There’s something about sameness that can provide a sense of comfort, of security, of being part of something bigger than ourselves. When we feel insecure, we may seek out points of sameness in order to build rapport, establish connection and thereby reduce our anxiety. Safety in numbers. In this context, difference can feel distancing, even threatening. If we continue to focus on sameness, an awareness of group identity emerges, a feeling of belonging, a sense of differentiation between the ‘us’ and the ‘not us’. This is an important principle in group and inter-group dynamics. The inclusive dynamic that creates a sense of group within a group is the same dynamic that can exclude others. If we focus exclusively on sameness within our group and on difference between our own group and other perceived groups, we create boundaries between us. If difference emerges within our group, we may ignore or resist it because it doesn’t fit the group norm, the norm we have subscribed to in order to feel secure. This can lead to collusion and group think. A way to break through unhelpful group and inter-group barriers is to acknowledge what the group provides for us, its functional value at a social psychological level, and yet also to draw our attention to the differences between us within the group and the similarities between us (or at least some of us) and those (or at least some of those) in other groups. This has the effect of raising fresh awareness, reconfiguring group identities, enabling us to see different patterns of sameness and difference and thereby fresh possibilities. A later activity in this workshop was to practice immediacy. We split into two groups. One group sat in a circle in the middle of the room, the others around the outside observing those in the inside circle. The inside group was invited and encouraged to practise speaking very honestly, clearly and directly with one another. The conversation started.‘I would like to facilitate the group.’ ‘I’m happy for you to facilitate.’ ‘I feel anxious.’ ‘What do you feel anxious about?’ ‘I feel anxious in case those on the outside judge my performance.’ It continued. ‘If I lose interest, I will check out.’ ‘What will checking out look like, what will we see?’ ‘I will gaze out of the window’.‘What do you want us to do if we see you gazing out of the window?’ ‘Call it.’ ‘I don’t know what you are thinking or feeling and I want to know.’ ‘Why is that so important to you?’ ‘Because I don’t feel a connection with you, I feel distant from you.’ Our task was to focus on what was happening within and between us here and now and to articulate it openly and courageously, even if it risked evoking conflict. Asking, ‘What is happening here and now?’ is such a powerful question. It draws attention of a group away from a topic, issue or abstraction into the immediate moment. ‘I’m thinking…’, ‘I’m feeling…’. The impact in the workshop group felt both profound and electric. To ask, ‘What is going on for me now?’ is a great way of establishing contact with myself. To articulate what I am thinking and feeling in a group or to hear others do the same invites others to be open too and, thereby, builds the quality of relational contact within the group. This can prove tricky cross-culturally, especially where it could be considered inappropriate, disrespectful or even offensive to speak out in a group. In other situations, it may simply feel too risky to acknowledge openly what I’m thinking or feeling. The challenge in this workshop was to experiment with being more open, less constrained, than we would normally behave. ‘If I asked you on a scale of 10 how honest and up-front you are in groups, what would you say? What would really happen if you were to ratchet it up a notch?’
28 Comments
Bob Larcher
8/6/2012 03:40:50 pm
I remember participating in a workshop at the Grubb Institute some 25 years ago; very similar approach and very enlightening!
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Nick Wright
8/6/2012 03:44:53 pm
Hi Bob and thanks for the note. I remember the Grubb Institute too. I think they are/were quite influenced by the Tavistock Institute? I like your expression, 'here and now learning for there and then application'.
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Bob Larcher
12/6/2012 01:47:18 pm
Yes, very similar approach, very T-group orientated - it was a very interesting experience and even though it was about 25 years ago I can remember virtually everything we did.
Debra Parker
10/6/2012 01:48:20 am
Nick thanks for sharing this, I start a series of national management workshops in a week and I have been searching for the right activities to get the managers interacting, learning from each other and self reflecting, I am going to try these.
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Nick Wright
10/6/2012 02:17:24 am
Hi Debra and thanks for the note. I would be interested to hear more about your national management workshop series.
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Baiju V Pandit
10/6/2012 12:10:09 pm
Hello Nick, Another interesting & thoughtful discussion. Even since our 150K yrs of our evolution, we are an animal species at the core. One of the fundamentals of any Group/ Team applicable here is to establish to Agree to Disagree as a must principle to follow, which is the opposite of Gestalt, and then allow the various degrees of Arguments & Debates. What this does is that it brings out our subconscious thoughts/feelings in the front, making us realize how ugly we can be, even before we start, in front of everyone in the Group/Team. This way we are bringing out all the possibilities, good, bad & ugly ones that may occur during the interactions & be prepared to avoid it, not indirectly or in silence but by voicing it out, which again greatly reduces the possibility of an ugly confrontation/conflict(it can only continue if one wants it) w/the ground rule being Agree to Disagree & that's where it stops & is over forever. Crossing that fine line in any way, shape or form, either directly, indirectly,remotely or in subtle manner whatsoever is crossing Civility, meaning going back mmm...a few thousand yrs. & in which case the situation demands for that one to be not a part of that Group/Team anymore. We must always remember that the only quality that differentiates us as a Human from the rest of the 330M species on earth, is our ability to Speak. No other species can. Speech allows us to express ourselves and the more developed our syntax, the more we are good at speech & which means we are good at refining our thoughts & synchronizing our Brain with our Mind which controls our emotions. The Brain processes, the Mind decides & the Speech/Writing disposes. All here & now.
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Nick Wright
10/6/2012 12:16:06 pm
Thanks for the encouragement and thought-provoking comments, Baiju. You reminded me of a principle I sometimes use when working with teams. 'Since we will disagree and come into conflict from time to time, let's discuss and agree in advance how we will deal with it when it does happen.'
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18/6/2012 01:36:56 am
Fantastic and thought provoking post Nick, thanks again. I had an experience last month in a Gestalt group process where we split into triads and then had 5 mins to check in without words. Very challenging not only from a communicative perspective but also intimacy. Made me realise we as a society sometimes use 'words' as a barrier to intimacy. Without words all you have is you and the other.
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Nick Wright
18/6/2012 06:19:29 pm
Hi Lani and thanks for the encouraging feedback. I love the idea of a 5 mins check in without words and I find the link you make with intimacy very interesting. It reminded me of some work I did in Germany which involved observing and taking part in counselling sessions where I could only understand about 30% of what was being spoken.
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John Blakey
18/6/2012 06:15:42 pm
Hi Nick - I found it interesting to read your blog and it made me realise that there is probably more of an influence from my own gestalt training on my coaching style than I give it credit for. The question you highlight ‘What is going on for me now?’ is at the core of being able to adopt a more challenging coaching stance - to 'speak your truth and face the facts'. It reminds me also that this question is about an honest curiosity and sharing which often serves to liberate a group or an individual when they may have spent a lot of time wrapped up in collusion, denial and excessive politeness. A particularly 'English' challenge in my experience.
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Nick Wright
18/6/2012 06:31:00 pm
Hi John and thanks for the note. I find your final comments particularly intriguing and challenging. How to work with an individual or group (whose entrenched pattern of behaviour is collusive, denying or excessively polite) towards a more open and honest way of being and doing.
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John Blakey
19/6/2012 09:06:12 am
Yes, a level of awareness and a motivation to change BUT this can arise from any stakeholder in the system, anyone who decides that now is the time to move towards a greater sense of fulfilment or away from a sense of pain. You could say we are experiencing such a shift in Europe on a collective scale right now. On Thursday I am facilitating a session with a leadership team on this theme. It is following a merger, there is an ambitious strategy and tension in the system that reveals the possibility of change. My role is that of a catalyst revealing what is lying under the surface that has not yet come into awareness within the system itself. The key skill is to speak my truth. The deeper I express my truth the greater into the future I will be anticipating consequences. Then people have to decide whether they are willing to take responsibility for the consequences they see but at least now they have a conscious choice rather than an unconscious habit. It can be felt in the room and it can be expressed. I am not sure what the consequences will be but normally it will be experienced as a 'waking up' because that is what it is. For sure when it is over it will have taken a lot out of me and I will sleep well. :)
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Nick Wright
19/6/2012 09:22:28 am
Hi John and thanks for the further thoughts on this topic. I would be interested to hear how things go on Thursday and I can certainly identify with your final comment, 'when it is over, it will have taken a lot out of me and I will sleep well.' I've had those experiences too, especially when groups struggle to own or handle their own dynamics or project them onto the facilitator.
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John Blakey
23/6/2012 10:18:25 pm
Hi Nick, here is my blog post reflecting on the Thursday session which I hope answers your questions - http://challengingcoaching.co.uk/feedback-is-the-breakfast-of-champions/ I am a great admirer of Adam Kahane's work and think it might be time to re-read his book. 19/6/2012 10:57:44 am
Hi there, I have been following this thread with great interest. I am a Transacational Analyst and I teach the tools of Transactional Analysis (TA) in organisations to leaders at all levels, specialists, HR professionals and also to trainers and coaches.
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Nick Wright
19/6/2012 11:40:29 am
Hi Lynda and thanks for such thoughtful comments. John's thoughts on 'unconscious habits' and your link with TA and scripts remind me of another short piece I posted recently called, 'What's your story?': http://www.nick-wright.com/1/post/2011/12/whats-your-story.html. As a transactional analyst, I would be interested to hear what you think! With best wishes. Nick
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Arnold Timmerman
19/6/2012 08:37:19 pm
When our awareness is being drawn to the here & now, all ideas about insecurity or security, us and them etc. disappear like snow melting in the sunshine. This moment on this millimeter is where true inspiration and creation is born. This is not a soft or spiritual topic, by the way. This is the core of all my business coaching, consulting and training because it increases productivity, efficiency and creativity and decreases disengagement, conflict & absenteeism. A few weeks ago one of my clients, an international CEO said: 'This is so simple and effective, it's scary!' :-)
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Nick Wright
19/6/2012 08:39:31 pm
Hi Arnold and thanks for the comments. I would love to hear more about what you did with the CEO client that resulted in such a positive experience. Would you be happy to share some examples from your practice? With best wishes. Nick
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Arnold Timmerman
11/7/2012 04:49:14 am
Hi Nick. It's a bit challenging to summarize what I have DONE specifically with the CEO :-) It was more about BEING available and present to all of his communication...
Helen Askey
23/6/2012 10:29:16 pm
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Nick Wright
23/6/2012 10:36:19 pm
Hi Helen and thanks for the note. The coaching example you mention certainly resonates with a Gestalt approach of stating what you notice or 'saying what you see'. I would be interested to hear what Gestalt coaching programme you choose to do. I could recommend having a conversation with Geoff Pelham who runs PB Coaching's postgrad diploma in coaching psychology. The course has a Gestalt orientation although covers a range of other schools too. I've glanced at Nancy Kline's book too. With best wishes. Nick
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John Blakey
26/6/2012 08:02:39 am
Hi Helen - The coach training I have done at the Academy of Executive Coaching (AoEC) gave me a very good grounding in Gestalt approaches and techniques. The heritage of the AoEC is in gestalt counselling so it is a theme that tends to run through all their training including the specific gestalt coaching diploma - http://www.aoec.com/Individuals/Workshops/GestaltCoachingDiploma
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Helen Askey
27/6/2012 03:05:07 am
Hi John, funnily enough that is the course I have selected for next year!
Kathleen M Vaughan
25/6/2012 02:24:22 am
Nick, can you inbox me the name of the provider of the workshop?
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Nick Wright
25/6/2012 02:25:09 am
Hi Kathleen. Here's a link to the workshop I attended, called Conflict, Challenge & Confrontation in Groups: http://www.gestaltcentre.co.uk/index.php?page=conflict-challenge-confrontation-in-groups. With best wishes. Nick
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4/6/2014 04:14:38 am
It has trainers specially trained, some by The British Council, on various aspects of English training.
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Nick WrightI'm a psychological coach, trainer and OD consultant. Curious to discover how can I help you? Get in touch! Like what you read? Simply enter your email address below to receive regular blog updates!
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