‘The willingness to experiment, it turns out, is the chief indicator of how innovative a person or company will be.’ (Hal Gregorson)
Test and Learn is an experimental, adaptive technique, used to address complexity, uncertainty and innovation. It’s useful in situations where, say, past experience isn't a reliable guide for future action because e.g. critical conditions have changed. It’s also useful when moving into new, unchartered territory where the evidence needed for sound decision-making can only be generated by, ‘let's suck it and see’. It shares a lot in common with action research: create a tentative hypothesis, step forward, observe the results, try to make sense of them, refine the hypothesis, take the next step.
Test and Learn is used in fast-paced, fluid environments, such as by rapid-onset disaster response teams where conventional strategizing and planning isn't realistic or possible. By the time a detailed plan is formulated, things have moved on - and the paper it's written on is sent for recycling before the ink has dried. Test and Learn is also used by marketing teams when testing new products or services or seeking to penetrate new or not-yet-known markets. It provides tangible evidence based on customer responses which, in turn, enables change or refinement before investing further.
What psychological, relational and cultural conditions enable Test and Learn to work?
When have you used Test and Learn? How did you do it? What difference did it make?
(See also: Unpredictable; Adaptive)
‘Question: Why do scuba divers always fall backwards out of the boat? Answer: Because if they fell forwards, they’d still be in the boat.’
(That meme still makes me smile). It takes me back to a recent conversation with an action learning group. We were practising a Gestalt technique of noticing use of metaphors as a person speaks, then inviting playful exploration to see what fresh insights and ideas might emerge. It has some parallels with James Lawley & Penny Tompkins’ symbolic modelling (Metaphors in Mind, 2000).
Whilst thinking through an issue she was struggling with at work, one participant explained that she felt worried about ‘rocking the boat’. Picking up on the metaphor and stretching it towards a greater polarity, a peer asked, ‘How would it be if you were to sink the boat?’ Then, after she had had time to reflect and respond, another posed, ‘In that situation, what would it take to float your boat?’
In a Gestalt coaching context, I might invite the same person to enact the different metaphorical possibilities physically. We could use objects such as tables and chairs in the room to represent the boat and other significant people or situational factors, then experiment with rocking, sinking, floating or navigating through them. Doing it is very different to imagining it or talking about it.
What experience do you have of working with metaphor? How do you do it?
This impressed me. This woman has been deaf since birth and lip-reads. Struck by how naturally she speaks and with apparent ease in conversation, I'm curious and ask if she can hear anything of her own voice. She replies, ‘No - nothing’. Even more intrigued, I ask, ‘So…how do you know what volume you are speaking at?’ ‘Trial and error’, she replies. ‘I started to speak when I was a child. If someone leaned back as if trying to move away from me, I realised I was speaking too loudly. If they leaned forward as if straining to hear me, I knew I was speaking too quietly. Simple.’ And brilliant.
There are some interesting parallels to this approach in fields such as Gestalt coaching and OD action research. It’s about trying something new – an experiment, if you like – and being open to, sensitive to, the experience, the response. This type of feedback loop can enable us to learn, grow, innovate and improve. It takes courage to take a step into not-yet-knowing; attentive observation skills to notice what happens; critical reflective research skills to make sound, meaningful sense of it and, last but not least, personal and professional judgement to make good decisions and act on them.
So, what does this point towards as leaders, OD, coaches and trainers? I believe it’s about recruiting, releasing and rewarding people who seize the initiative: responsible risk-takers willing to try something new, more likely to seek forgiveness than permission. It’s also about creating healthy relational and cultural conditions where positive qualities – e.g. wonder, curiosity and inquiry – thrive and are supported. It’s about experimenting and learning without fear of blame or failure. ‘There is no such thing as a failed experiment, only experiments with unexpected outcomes.’ (Fuller).
‘What language does a racoon speak?’ This young girl looked at me intently, clearly expecting an answer. I felt compelled to respond quickly, in the moment. ‘I don’t know. I guess…Racoonish?’ That seemed to satisfy her curiosity, at least for now. The thing that struck me most in this brief encounter was her wide-eyed, uninhibited enthusiasm for exploration, discovery and learning. She clearly felt unfettered by adult-type assumptions, e.g. by a belief that she should already know.
I sat in an HR team meeting where participants became preoccupied with how best to store annual leave request forms. They proposed various systems and procedures and evaluated them for their relative pros and cons. As the conversation progressed, along with the time it was taking for the team to resolve this, I felt increasingly curious and bemused and so interjected, quite innocently, ‘Why do you keep annual leave forms?’ Blank faces all around. Oh. End of that item. Move on.
But what was going on here? These were bright people in professional roles. A real risk is that ‘professionalism’ can lead to ever-increasing demands for sophistication. Instead of asking simple questions, seeking simple solutions, we can become too complex, too complicated and miss key issues and ideas that lay hidden in plain sight. We associate child-likeness with childishness and therein lies a big mistake and a lost opportunity. Jesus said, ‘Be like children’. I say, ‘Amen.’
So here is a suggested antidote. A colleague describes coaching as the ‘art of the obvious’. There is important truth in that. When we face a situation, whether in leadership, OD or coaching, ask, ‘What would a child ask?’ (or even better, ask a child), ‘What’s the most obvious question that we’re not asking ourselves?’ e.g. ‘Why on earth are we doing this?’ Be willing to laugh and experiment too: ‘What would be the most radical, unorthodox, playful, creative solution to this?’ Give it a try!
Look before you leap!
Conventional wisdom advises caution over spontaneous action. Think then do. It enables us to make considered decisions. It minimises risks. To do otherwise sounds foolish, reckless. And there are, of course, many situations in which this advice, this approach, rings true. Who, for instance, would embark on a radical venture without first preparing, looking at the pros and cons, counting the cost? Thinking before acting helps us to feel safer, more responsible. It’s about learning-before, weighing up options and implications then deciding a way forward.
Just do it!
Woah - by contrast, this sounds jarring, jolting. Act then reflect. Hold your breath and take a leap of faith. Do it and see what happens. Scary - but look…eyes blinking in bright light…this is where transformational power can really exert itself in coaching. Instead of, ‘How might it be if…?’, do it. Instead of, ‘I’m stuck in my thinking about this…’, stand up and show what ‘being stuck’ or ‘unstuck’ looks and feels like physically. Play, experiment. Notice what happens: insights and ideas for the next step forward, here and now. One step at a time. Trust the process.
I once trained with Mark Sutherland, a supervisor and psychotherapist, who shared the image of a client as someone floating out at sea on a raft. Whereas some coaches may swim out to rescue the client, to pull the raft back to safer shores so to speak, Mark saw his role by contrast as simply joining the person on the raft: ‘Two people…wondering together.’ For many years now, I’ve found that image incredibly attractive and releasing.
A good friend and colleague, Ian Henderson (Eagle Training), uses a similar principle when drawing on NLP to evoke curiosity in a training group. He may open an event by telling an evocative story at the outset, without introduction or explanation, then stop the story at a critical juncture and shift focus to the formal agenda. It leaves the group surprised, confused and curious…and it’s that state of curiosity that draws the group into deep learning.
A very similar principle attracts me to Gestalt, a coaching approach that involves active, physical experimentation with a client or group. The key to the experiment is to follow your intuition, support the client’s intuition, go with the flow, be playful and creative, let go of control. It means trusting the moment, the dynamic between you, and seeing what happens. I’m continually amazed by what surfaces into awareness and what changes take place.
So picture the coach, the leader, the facilitator or trainer as someone whose role is to evoke curiosity, to enable the client, the team colleague, the group, to wonder. It is a child-like quality that can lead to all kinds of exciting adventures and discoveries. It entails suspending what we know, the pressure to know, and surfacing the power, the gift of not-knowing, allowing the unexpected to emerge – and noticing the newness that is revealed.
Do your conversations ever feel dull, pedestrian? Do you find yourselves reaching agreement quickly but sense there’s a lack of inspiration, depth or stretch to what you’ve decided? There’s an idea in Gestalt coaching that involves experimenting with polarities. When exploring an issue or when people can’t think of useful options, try introducing opposite extremes.
I met with a leadership team this morning to look at talent management. Rather than opening with a proposal, a colleague and I sat at opposite ends of the table and role played a conversation in which each of us argued passionately for radically contrasting approaches. We invited the team to listen, to feel, to see what it evoked for as we played out the different scenarios.
Claire Pedrick uses a technique that involves opening the arms out wide to signify a polarity. ‘Let’s imagine this extreme (looking to one hand) involves doing nothing. Let’s imagine this extreme (looking at the other hand) is the ‘nuclear option’. What would the nuclear option involve doing in practice? Now let’s explore other options that lie in the space between.’
I sometimes use a polarities technique in leadership workshops. For example, if exploring directive vs non-directive approaches, I may walk an imaginary line across the room and explain at each end what that extreme represents. I then invite the group to stand along the line. ‘Where do you find yourself most of the time?’, ‘Where you would like to be?’
When using physicality like this, it can be very powerful to ‘do it’ rather than ‘imagine it’. So, if the group is standing along a line as above, I will invite them to move physically to where they want to be, rather than just talk about it. Then, ‘How are you feeling as you stand there?’, ‘What do you notice about where others are standing?’, ‘Have a conversation – where you are now.’
Another polarity technique is great for exploring the merits and risks of a proposal. Using a flipchart, I will start by inviting the group to brainstorm all the positive benefits. I will then use another flipchart and invite the group to brainstorm all the reasons why it won’t work. I use a final chart to brainstorm, ‘So, in light of that…what would it take to make it work?’
The benefits of polarising in ways such as these can include: stretching the imagination, discovering new/radical ideas, surfacing diverse views and feelings, experimenting with courage, testing different experiences and approaches, releasing fresh insight and energy. If you have worked with polarities, I’d love to hear from you. What did you do? What happened?
I wrote a short mini-article, 'Let's get physical', for Training Magazine Europe this week. Drawing on principles from Gestalt, it describes a brief coaching intervention with a new manager that involved physical experimentation, not just conversation. The results were quick and dramatic.
If you're interested in looking further into this approach, have a glance at a previous Gestalt coaching article: 'Just do it.' It describes a longer case study along with the theoretical principles that underpin it. Also have a look at Simon Stafford-Townsend's brilliant blog: 'Experimentation in Gestalt therapy'.
I would be very interested to hear from others who have used this type of experiemental approach in coaching, group facilitation etc. What was the issue, how did you approach it, what happened as a result? I look forward to hearing from you!
How would you describe your coaching style? What questions would you bring to a client situation?
In my experience, it depends on a whole range of factors including the client, the relationship, the situation and what beliefs and expertise I, as coach, may hold. It also depends on what frame of reference or approach I and the client believe could be most beneficial. Some coaches are committed to a specific theory, philosophy or approach. Others are more fluid or eclectic.
Take, for instance, a leader in a Christian organisation struggling with issues in her team. The coach could help the leader explore and address the situation drawing on any number of perspectives or methods. Although not mutually exclusive, each has its own focus and emphasis. The content and boundaries will reflect what the client and coach believe may be significant:
Appreciative/solutions-focused: e.g. ‘What would an ideal team look and feel like for you?’, ‘When has this team been at its best?’, ‘What made the greatest positive difference at the time?’, ‘What opportunity does this situation represent?’, ‘On a scale of 1-10, how well is this team meeting your and other team members’ expectations?’, ‘What would it take to move it up a notch?’
Psychodynamic/cognitive-behavioural: e.g. ‘What picture comes to mind when you imagine the team?’, ‘What might a detached observer notice about the team?’, ‘How does this struggle feel for you?’, ‘When have you felt like that in the past?’, ‘What do you do when you feel that way?’, ‘What could your own behaviour be evoking in the team?’, ‘What could you do differently?’
Gestalt/systemic: e.g. ‘What is holding your attention in this situation?’ ‘What are you not noticing?’, ‘What are you inferring from people’s behaviour in the team?’, ‘What underlying needs are team members trying to fulfil by behaving this way?’, ‘What is this team situation telling you about wider issues in the organization?’, ‘What resources could you draw on to support you?’
Spiritual/existential: e.g. ‘How is this situation affecting your sense of calling as a leader?’, ‘What has God taught you in the past that could help you deal with this situation?’, ‘What resonances do you see between your leadership struggle and that experienced by people in the Bible?’, ‘What ways of dealing with this would feel most congruent with your beliefs and values?’
An important principle I’ve learned is to explore options and to contract with the client. ‘These are some of the ways in which we could approach this issue. What might work best for you?’ This enables the client to retain appropriate choice and control whilst, at the same time, introduces possibilities, opportunities and potential new experiences that could prove transformational.
What are your favourite coaching questions? I often use 3 that I’ve found can create a remarkable shift in awareness, insight and practice, especially in team coaching. I’ve applied them using variations in language and adapted them to different client issues, opportunities and challenges. They draw on principles from psychodynamic, Gestalt and solutions-focused coaching and are particularly helpful when a client or team feels stuck, unable to find a way forward.
* ‘What’s your contribution to what you are experiencing?’
* ‘What do you need, to contribute your best?’
* ‘What would it take..?’
Client: ‘These meetings feel so boring! I always leave feeling drained rather than energised.’ Coach: ‘What’s your contribution to what you are experiencing?’ Client: ‘Excuse me?’ Coach: ‘What do you do when you feel bored?’ Client: ‘I drift away, look out of the window.’ Coach: ‘What might be the impact on the wider group when you drift away?’ Client: ‘I guess others may disengage too.’ Coach: ‘How does the meeting feel when people disengage?’ Client: 'Hmmm…boring!’
Coach: ‘What do you need to contribute your best?’ Client: ‘It would help certainly if we could negotiate and agree the agenda beforehand, rather than focus on things that feel irrelevant.’ Coach: ‘So you want to ensure the agenda feels relevant to you. What else?’ Client: ‘If we could meet off site and break for coffee from time to time, that would feel more energising.’ Coach: ‘So venue and breaks make a difference too. Anything else?’ Client: ‘No, that’s it.’
Client: ‘I don’t think I can influence where and how these meetings are held.’ Coach: ‘It sounds like you feel quite powerless. How would you rate your level of influence on a scale of 1-10?’ Client: ‘Around 3’. Coach: ‘What would it take to move it up to a 6 or 7?’ Client: ‘I guess if I showed more support in the meetings, the leader may be more open to my suggestions.’ Coach: ‘What else would it take?’ Client: ‘I could work on building my relationship with the leader outside of meetings too.’
These type of questions can help a client grow in awareness of the interplay between intrapersonal, interpersonal and group dynamics, his or her impact within a wider system, what he or she needs to perform well and how to influence the system itself. They can also shift a person or team from mental, emotional and physical passivity to active, optimistic engagement. What are your favourite coaching questions? How have you used them and what happened as a result?
I'm a psychological coach, trainer and OD consultant. Curious to discover how can I help you? Get in touch!
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