 ‘They may forget what you said, but they will never forget how you made them feel.’ (Maya Angelou) It was a dire and inspiring experience, a hospital for children with severe disabilities in a desperately poor country under military occupation. Conditions were severe, the children were abandoned by their families and the staff were often afraid, suspecting the children were demon-possessed and, therefore, holding them disdainfully at arms’ length. A fellow volunteer, Ottmar Frank, took a starkly different stance. He was a humble follower of Jesus and I have rarely witnessed such compassion at work. I asked him what lay behind his quiet persistence and intense devotion. He said, ‘I want to love these children so much that, if one of them dies, they will know that at least one person will cry.’ Ottmar’s words and his astonishing way of being in the world still affect me deeply today; the profound impact of his presence, and how my own ‘professional’ support and care felt so cold by comparison. I remember the influence he had on others too – how, over time, some others started to emulate his prayer, patience, gentle touch and kindness – without Ottmar having said a word. It invites some important questions for leaders and people, culture and change professionals. If we are to be truly transformational in our work, how far do we role model authentic presence and humanity, seeing the value in every person and conveying through our every action and behaviour: ‘You matter’?
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 ‘The mind is a fire to be kindled, not a vessel to be filled.’ (Plutarch) Curiosity killed the cat. True? The allegations were never proved. As far as I’m concerned, curiosity is innocent and the accusations were fake news. My 5 year old daughter asks me, ‘Dad, why is it cold downstairs but hot upstairs?’ ‘Because warm air rises’ I reply, gesturing a floating-upwards movement with my hands. ‘But why does it rise?’ Now that’s curiosity. Posing a question beyond the question; being not-satisfied to accept things at face value. Curiosity is a pre-requisite for learning, discovery and change. It’s a psychological state and a metaphysical stance. It means I am open; willing to engage actively in a spirit of invitation and inquiry. It means I am seeking; I want to know and, as such, I’m excited by fresh insights, ideas or challenges to what I think I already know and understand. As such, it’s a healthy and courageous antidote to the fight-flight-freeze response of defensive anxiety. What does curiosity entail in practice? How can we do it? 1. Suspend our already-knowing; hold it lightly, as-if possibility. 2. Expose ourselves to new and diverse people, cultures and experiences. 3. Listen and hear, especially for useful dissonance with our own assumptions and beliefs. 4. Be courageous in seeking critique and in responding graciously, with humility. 5. Inspire colleagues and clients to practise it too. What do we want? More curiosity! When do we want it? Now!! Can I help you develop greater curiosity in your work? Get in touch!  Cliché: ‘There’s no I in Team’. Linguistically correct; yet conceptually so wrong! Inspiring and effective teamwork is always a dynamic interplay between I, you, we and they. It’s the magic that occurs where personal leadership and team leadership intersect and collide; releasing fresh insight, energy and potential. Here (below) is a short case example. What do you think? I remember their faces vividly. I was invited to work as team coach with a leadership team that was experiencing significant conflict. Our introductory meeting was filled with deafening silences, with team members looking around or down at their notes to avoid painful eye contact. The next step was to meet with each team member individually. A resounding, recurring theme emerged: the conflict was between 2 team members, with each of the 2 attributing the blame to the other, and the rest of the team were innocent bystanders. It was the 2 protagonists who needed to change. I invited each of the bystanders, separately, to look back to the last time conflict erupted in a team meeting. ‘What happened?’ They each described the behaviour of the 2. ‘And what did you do?’ They each described sitting back, saying nothing. ‘And why was that?’ Their responses ranged from, ‘I didn’t want to get caught up in the conflict’ to, ‘I didn’t want to be seen as taking sides’ to, ‘I didn’t want to make things worse.’ I pressed on with the challenge, ‘So, as a leader, what could-will you do differently next time?’ They looked bemused, or alarmed, and shuffled uncomfortably in their seats. What we are seeing here is an intersection between personal leadership and team leadership. The conflict between the 2 was influenced, or supported, or sustained, by the behaviour, the passivity, of the wider group. I teased out different scenarios with the bystanders, the kinds of interventions they could make instead: e.g. ‘I feel really uncomfortable when this kind of conflict breaks out in a meeting.’; ‘When you 2 fight, I find myself withdrawing.’; ‘Let’s find another way to tackle this that doesn’t get so heated.’; ‘Let’s look at how to hold robust conversations that feel more constructive.’ At the next team meeting, I invited team members to share their reflections from our conversations, along with what they would take responsibility for and what they were willing to do. I was amazed by the courage and humility that surfaced: ‘I sometimes sit quietly and don’t say anything when I should. I’m going to try to speak up in future. I want you to help me to do it.’; ‘I play it safe when I should take more risks. From now on, I’m going to say what I’m thinking and feeling, even if I feel scared.’ It was the start of a transformational leadership-team process…where everyone changed. How can I help you build a more inspiring and effective team? Get in touch! info@nick-wright.com  'The good news is you have 200 people working for you. The bad news is they don't see it that way.' (Euan Semple) I love how humour can transform, creating fresh perspective by shedding novel light on people, issues and situations in ways that plain comment or description just can’t. It can be a great technique for reframing, making the familiar unfamiliar and vice versa too. I worked with a colleague, Benjamin, who enjoyed using phases playfully. If something went wrong or didn’t work out as we had hoped, or if someone was sounding unduly pessimistic, he would simply grin disarmingly and say something like, ‘Ah well, every silver lining has a cloud.’ Humour can inject energy, diffuse tension, bring people together, make life and work more fun. Smiles and laughter are good for health and well-being too. I worked with Richard, an occupational psychologist and HR leader who had a passion for developing talent and enhancing people’s commitment, capacity and contribution. He could have presented his case for change using formal statistics, spreadsheets and information. Instead he would start with an open, provocative smile, ‘There are people who left this organisation years ago...but still turn up for work every day.’ It had a very different qualitative feel to sarcasm, cynicism or bland statement of fact. It was a powerful use of irony to highlight an issue, evoke curiosity, challenge the status quo and invite a response. I could almost hear every person in the room thinking, ‘I wonder if that could be me?’ For humour to work, it needs to have some resonance with what the audience already knows, perceives and experiences as real and true. I think back to the first time I read Scott Adams’ The Dilbert Principle (1996). I sat on my bed and literally cried laughing. It was for me, as for many others, a refreshingly new approach to shining a critical spotlight on the quirky, crazy and self-defeating politics of office life. This, however, signals that humour is culturally and contextually-relative. Have a glance, for instance, at satirical Despair.com. Are its posters funniest for those who have seen their earnest equivalents first? What have been your best experiences of humour at work? Who or what made them so effective? How can I help you create a more inspiring and effective workplace? Get in touch! info@nick-wright.com  ‘Who started this work – the organisation’s founder, or the child who inspired him to do it?’ This challenge came as a healthy jolt, a moment of insight and inspiration, from Carlos, a humble, radical leader working with poor communities in Brazil. It was at an induction event for new leaders of a now very large, global non-governmental organisation (NGO). Its history was being presented through the lens of the organisation’s founder and its successive global presidents. The founder was a war photographer who had been appalled to see the terrible suffering of children during the Korean War. An encounter with a child had galvanised his determination to do something about it. The resultant NGO had worked very hard over the years to support poor and vulnerable children throughout the world and had indeed achieved some remarkable results. Over time, however, as the organisation had grown in scale and scope, it had started increasingly to view the world through an organisational lens rather than through the eyes of a child. The simple-yet-profound voice of a child had become lost in the midst of complex strategies, structures, policies, plans and programmes. The presidential perspective symbolised a shift from client/beneficiary-centric to organisation-centric. Why is this important? Firstly, this child’s interaction with and influence on the founder challenges traditional ideas of leadership as a hierarchical-structural phenomenon rather than, as according to Chris Rodgers (2015), ‘an emergent property of people interacting together, not as an elite practice confined to those at the top of organizations.’ Secondly, this NGO’s experience highlights the risk of subtle-yet-critical drifts away from a customer-client, outside-in focus to an intra-organisational, inside-out/inside-inside focus. How can we address these issues as leaders, coaches, OD and trainers? Can I help you develop authentic and client-focused leadership and culture? Get in touch! info@nick-wright.com  I was in Canada at a change leadership event aimed at paving the way for a new global initiative. My role was as organisation development consultant, invited to share psychological and cultural insights that could turn out to be significant as things moved forward. I was new to change management on such a large, complex, international scale and, at times, felt out of my depth, as did a number of my colleagues who were experienced experts in the field. We persevered and it was a useful event. At the end I asked Ric Matthews, programme leader, to give me some feedback on how he had experienced both me and my contribution during those 2 weeks. I was new to the organisation and keen to learn. He looked at me directly and gave me a fairly succinct list of things he had seen and had experienced as my strengths, along with a similar-length list of things that he had seen as my weaknesses. I could recognise everything he described and thanked him for his honesty and clarity. Ric ended by saying, ‘My advice is to focus on and build on your strengths, not to focus on and spend effort addressing your weaknesses. Your weaknesses may in fact turn out to be the flip sides of your strengths. In addressing your weaknesses, you may inadvertently undermine your strengths.’ This was my first introduction to an explicit strengths-based approach to leadership and change. It felt energising, inspiring and liberating. It has had a huge impact on my work and career since. If you’re familiar with appreciative inquiry and-or solutions-focused coaching, you will notice resonances with a strengths-based approach. It’s about building on what is going well, shifting our attention from problems to solutions, moving our gaze from deficits to possibilities. It’s being aware of what we do well, using and developing it and releasing our full potential to become all we can be. How do you use this type of positive psychology in your work as leader, coach, OD or trainer?  I think I saw an angel this week. I was walking into town the day after Christmas when I noticed a young man walking ahead of me, beer can in hand, dressed like a skinhead and looking decidedly rough. He stopped momentarily and stooped to the ground. I imagined he was going to drop his can at the roadside and I thought, cynically and silently, ‘Typical’. Instead, to my complete surprise, he picked up another empty can and continued walking. As we progressed, he picked up can after can, bottle after bottle, all discarded by revellers the night before. I was surprised, puzzled and intrigued. As we entered the town, I found myself continuing to follow him. He came to a rubbish bin and carefully dropped the cans and bottles inside it. Now I was really amazed. Instinctively, I felt in my pocket and pulled out some coins. Walking across the road, I smiled, held out the cash towards him and said, ‘Here - buy yourself a drink. I was so impressed to see you doing that.’ Now he looked surprised, puzzled and intrigued. ‘You don’t need to do that,’ he said shyly, ‘I’m just trying to look after my neighbourhood.’ I noticed wet blood across his knuckles, as if from a fight. A real paradox. He held out his hand and asked my name. I told him, asked his and he replied. We shook hands and parted ways. I felt nervous about the blood on my hands and, discretely, rushed off to find a place to wash. At the same time, I felt humbled, confused and inspired by this curious character. How quickly and easily I had judged him. How he was the one that had picked up litter, not I. How he did what was needed without seeking recognition or reward. How he modelled good citizenship without saying a word. I think I saw an angel this week. A true spirit of Christmas and a vision for a new year.  At a crucial moment in World War 2, Winston Churchill is said to have consulted with two of his key advisors on how to proceed in the face of Nazi Germany’s terrifyingly-effective military advances. One proposed (my paraphrase), “We need to become more organised than the Nazis if we are to defeat them.” The other pushed back in response: “No, the key to victory lays in our unique ability to improvise and, thereby, to take the Nazis by surprise. Organisation is the enemy of improvisation.” What a dilemma. It’s like Myers Briggs J meets P in stark confrontation. The challenge here was how to face a serious existential threat posed by a highly organised enemy and not only to survive it but also to win: whether to out-organise the organised or to out-wit the organised by doing what they least expect. Yet, in that moment, two people looked at the same data-information, made sense of what they saw in different ways, drew different conclusions and proposed very different solutions. I see parallels in some of the opportunities and challenges that leaders, OD, coaches and trainers face today. In volatile, uncertain, complex, ambiguous (VUCA) and stressful situations, how often are our observations and decisions - and those of our clients - based subconsciously on (and thereby constrained by) implicit psychological-cultural assumptions and preferences, e.g. for certainty-structure vs fluidity-agility, rather than necessarily on what the situation itself calls for per se? Take, for instance, restructuring and re-engineering projects to solve issues where different types of conversations and relationships could have been less costly and more effective; or formal change management programmes that adhere to strict policies and procedures whereas innovative change leadership could have achieved far better outcomes. This begs important questions: What lies beneath different analyses and ideas for solutions? How can we work with clients to raise them into awareness?  ‘Britons’ top three favourite accents are Irish, Welsh and Geordie. The least favourite are Brummie, Scouse and Cockney. People with a Yorkshire and Welsh twang sound the happiest followed by Scouse. The Southeast sound the most intelligent and Glaswegians sound the angriest.’ (Howarth, Dec 2017) Isn’t it interesting that accents carry such connotations and evoke such feelings? I arrived some years ago at London School of Theology in the South of England as a new student. It was a daunting experience: that first-day-at-school feeling. At the first evening meal, I heard another student speak with a Northern accent and instantly connected with him. We became great friends. It was as if our common accent gave us a deep point of contact – a ‘secure base’ (Bowlby) in an alien environment. Accents, like other cultural distinctives, create and sustain a sense of unique identity and belonging. They distinguish 'us' from 'them', creating a socio-psychological boundary, an existential and emotional safety barrier, a metaphorical extended family, in the midst of a larger and potentially overwhelming complexity. I remember moving to a new area to engage in community development work. I had to learn the local accent convincingly in order to be accepted by local people. Accent influenced trust. Accents can serve as a useful metaphor for cultural issues in organisations too. Here are some useful questions for leaders, OD practitioners and coaches: What functions as a secure base for people in this team/organisation? What brings hope and fulfilment here - or provokes anxiety or resistance if threatened? Where, when and how have helpful boundaries in this organisation become unhelpful barriers? Where may I need to learn a new ‘accent’ in order to build credibility and relationship?  ‘I have a dream.’ (Martin Luther King) We were leading a strategy development process at an international NGO and wanted to envision ourselves and each other rather than to paint bleak pictures of burning platforms, a future to avoid or a present to escape. This was instead about inspiring wonder, hope and aspiration. ‘Imagine if…’ We invited people to paint, depict and enact future scenarios – the futures that our beneficiaries, supporters and we ourselves dreamed of. It was about imagining, hoping, reaching, aiming high. There are parallels with the ‘dream phase’ of Appreciative Inquiry. This is where we invite people to imagine a different, brighter future: what they would like things (e.g. relationships, ways of working, success stories) to be more like, more of the time. There are also parallels with posing a ‘miracle question’ in solutions-focused coaching or therapy. This is where we invite a person to imagine vividly that a desired future state has already been reached or achieved. To experience it as if it really is. This is important and here are some reasons why. If we focus our attention only on problems, deficits or undesirable states, it can evoke anxiety, drain energy and close-down creative thinking. I say ‘only’ because there are some situations (e.g. aspects of accountancy/IT/audit) where identifying problems/errors and fixing them can be very important. Some people also get a buzz, a real sense of achievement, from searching for, sniffing out or hunting down problems and sorting them out. If, however, we focus entirely on problems, red-ratings or what is missing or broken, psychologically and culturally-speaking there is a risk that they grow out of proportion, that we become unhelpfully fixated on them and that we lose a broader perspective – thereby undermining vision, awareness and morale. If, conversely, we invite people to dream and tap into the power of positive imagination, it can inspire fresh hope, open new horizons, release creative energy and surface great ideas. So – when was the last time you spent time dreaming..? |
Nick WrightI'm a psychological coach, trainer and OD consultant. Curious to discover how can I help you? Get in touch! 
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