 ‘Conflict is inevitable, but combat is optional.’ (Max Lucado) Dealing with unresolved conflict when the other party is uninterested in reaching a resolution can be incredibly painful and frustrating. Occupational psychologist Michael West refers to it the greatest source of stress at work. The same can be true in our personal lives too. If you find yourself in that situation, here are some grounded and constructive steps you can take: 1. Accept what you can’t control The first and hardest step is often recognising that you cannot force someone to resolve a conflict if they’re unwilling. This sometimes means letting go of an ideal that all conflicts can be resolved. Acceptance doesn't mean you're okay with it; it just means you’re no longer fighting reality. The other party may come around in the future and they may not. That’s their call. 2. Reflect and own your part Without over-assuming blame, honestly examine your role in the conflict, for example: Is there anything you need to make peace with yourself over? Would you do anything differently now if you could? Occupational psychologist Richard Marshall puts it this way: it’s about you – but it’s not only about you. This isn't about shame or guilt. It’s about clarity, learning and growth. 3. Set boundaries If the conflict is ongoing (e.g. in family or work settings), create your own boundaries to protect your emotional energy and mental and physical health. This isn’t about avoidance. It’s about safeguarding your wellbeing. It may mean limiting contact with the other party as far as is possible; not discussing certain topics; and not expecting emotional reciprocity from them. 4. Express yourself (even if privately) If the other person won’t hear you out, pray and write a letter or email that you don’t send. Say everything you wish you could – totally uncensored. This can be a powerful way to externalise, process and release unresolved emotions and is much healthier than bottling everything up, like a smouldering volcano waiting to erupt. Catharsis of feeling can enable clarity of thought. 5. Seek closure without their participation Closure doesn’t require mutual agreement. You can, for instance, ritualise a goodbye (e.g. burn a letter, enact something symbolic to forgive yourself and-or the other party); reframe the conflict as a chapter, not your whole story; talk to God (the Psalms in the Bible are a great illustration of this approach), a coach, therapist or trusted person to help you process it. 6. Reclaim your power Letting go isn’t passive. It’s a courageous act of reclaiming your agency. Allowing another person’s behaviour to control our own is both passive and draining. Ask yourself: what does holding onto this conflict cost me? What would I gain if I released my grip on needing resolution? Act according to your own beliefs and values – and leave their behaviour to them. 7. Practice compassion (not co-dependence) Try to understand why the other person might avoid resolution with you, for example through fear, shame, pride or immaturity. This doesn’t excuse their behaviour, but it can help to free you from bitterness. (Co-dependence is an unhealthy sacrifice of your own needs, doing whatever the other party wants, to make them like you or keep the peace). Compassion helps you heal.
7 Comments
 ‘There are no permanent friends or enemies in international relations, only permanent interests.’ (Henry Kissinger) The third anniversary of Russia’s attack on Ukraine came and went this week with some hints of progress towards an end to the war. A possible deal or sorts, amidst shifting blame, and against the backdrop of disturbing rumours of hidden geopolitical manoeuvrings behind the scenes. It felt hard not to see Ukraine as trapped in the middle – a David now caught between two Goliaths as one friend put it – seemingly powerless at the hands of bigger, crushing and grabbing forces. In the middle of the mess, we saw the UK straddling two horses – with its Prime Minister in thin disguise asserting himself as the new leader of Europe (another land grab, of sorts, while his German and French counterparts were floundering in political chaos); whilst also sacrificing the poor in the world to the insatiable god of war in a bid to win approval of the world’s new President. I felt sick as I watched the news, seeing a leader sell his nation's soul for political expediency. I wondered what I might do if I were in his position of power and responsibility. I hope better, and I fear worse. I was brought back down to earth on Wednesday evening at a weekly ‘Prayers for Peace’ event in a cold church building in Germany. A group of ten German people – with I as a visiting Engländer – stood in prayerful solidarity with a group of twenty shy-looking Ukrainian women and children. Each held a candle and some cried with tears of pain and hope. I felt like crying too. 
‘When we know people whose lives are being destroyed and there seems to be no way of reaching them; when people are in impossible situations and there are no words to help them…hold them at the centre of prayer, where the divine Christ dwells, and expose them to the rays of his love.’ (Iain Matthew) Friedensgebet (‘prayers for peace’) felt even more earnest this evening than last time I was here. As we entered the church, each person lit a candle and placed it on a silver cross before a figure of the crucified Christ. It felt like holding the suffering of the world before one who knows what it is to endure pain. The candle I lit barely flickered at first, as if struggling to spark itself into even the tiniest glimmer of a flame. Hope, too, can sometimes feel like that. Those present reflected on certain parallels in German society today with those that preceded the rise of the Nazis so many years ago now. That was an unspeakably dark period in German history which, at times like this, still surfaces, smoulders and burns in the people’s collective psyche. I could feel their sense of concern and anguish about the forthcoming general election. Would Germany learn from its history, or would it find itself condemned to repeat it? As we prayed, I recalled Iain Matthew’s soulful spiritual wisdom: ‘Feel the way to the wound that is in us, to the place of our need. Go there, take it, name it; hold it before Christ. Feel our way to the wounds of this world, to those people or situations in dire need of healing. Go there, take them, name them; and hold them before him. Go there, not to dictate to Christ what the answer should be or what he should do about it; but to hold the wound before him.’ Yes.  ‘As a global community, we face a choice. Do we want migration to be a source of prosperity and international solidarity, or a byword for inhumanity and social friction?’ (Antonio Guterres) I didn’t notice that yesterday was International Migrants Day. If I’m honest, it passed by vaguely on the edges of my awareness. I was too preoccupied by other things to pay it attention. I guess that’s how it feels for some who move within or across borders as a consequence of poverty, persecution, climate disaster or war. There – but not seen. Existing – yet as if not existing. I can only imagine how it is, how it feels, to escape from home with nothing left to hold onto apart from a flickering spark of hope. The poorest are by far the most vulnerable. That hurts. Dire poverty steals the opportunity to move. ‘The poorest people generally do not have the resources to bear the costs and risks of international migration. International migrants are usually drawn from middle-income households.’ (United Nations). ‘Worldwide, roughly 85% of all refugees live in developing regions, not in wealthy industrialised countries.’ (Refugee Action). ‘70% of refugees live in (their) neighbouring countries.’ (International Rescue Committee). The poorest live – no, barely survive – on the borders, the edges, of their places of origin. This begs strategy and policy questions as we face the future, especially in light of the growing number and scale of climate emergencies worldwide; a growing trend of autocratic-style governments that clamp down on dissent; growing risks of geopolitical tension and war and the associated likelihoods of increasing numbers of displaced people seeking sanctuary or a better life elsewhere. Building higher walls is one option. Investing in climate solutions; poverty-reduction; human rights; and peacebuilding is a more life-giving and sustainable alternative. What do you think? ‘To the victims of violence and betrayal, in the hope of an enduring peace.’ (Willy Brandt) Angelika gave me a gift this year of a shiny German 2 Euro coin. It was minted in 2020 to commemorate 50 years since West German Chancellor Willy Brand’s legendary ‘Kniefall’. I had heard of Willy Brandt but, I must confess, not the act that has, since, gripped my imagination. The German word Kniefall means, quite literally, to fall to one’s knees. I’m especially indebted to Valentin Rauer’s exceptional social-psychological study, Symbols in Action (2009), of what took place in that extraordinary moment in world history. I’m curious about what it meant and what made it so powerful. Brandt visited Warsaw in Poland, 25 years since the end of World War 2, on a mission to seek post-war reconciliation. Poland, including its Jewish population, had suffered horrific genocidal brutality at the hands of the Nazis. At the Monument to the Heroes of the Jewish Ghetto Uprising (against their Nazi oppressors in 1943), with a crowd of media reporters watching, Brandt suddenly and unexpectedly fell to his knees. He stayed there, in silence, as those around him looked on in amazement. It was an astonishing example of an action speaking far louder than words. At a political level Brandt, as Chancellor, represented West Germany. At a personal level, during the war, Brandt had been an anti-Nazi activist. The imagery of Brandt’s Kniefall, as an act of penitent humility that acknowledges guilt and seeks ‘forgiveness for an unforgivable past’ (Rauch), resonated deeply in a prevailing Christian culture. The symbolism of ‘the innocent (who) takes up the burden of the collective’s sin, thus redeeming the nation’ (Rauer) reflected Jesus Christ’s death on the cross. Brandt was in the square from which Jews were deported to concentration camps. For me, the most striking and moving dimension of this event was Brandt’s own reflection on the spontaneity and authenticity of his act: ‘Faced with the abyss of German history and the burden of the millions who had been murdered, I did what people do when words fail us.’ It paints the picture of a human being, beyond the public trappings of a politician, who allowed himself to feel empathy and brokenness, to take undefended responsibility and to reach out in peace. It transformed the trajectory of Cold War politics then. How desperately we need leaders like that now.  ‘The international arms trade is in direct opposition to efforts to protect and pursue the health of our world and its inhabitants.’ (MedAct) When Jesus Christ was born, if he had been given the projected world armaments spend for this year alone – I have to sit down as I write this: he could have spent US$ 2,708,578 every… single… day... from then until now. And, whilst on the topic of Jesus, a good friend has a satirical sticker across the rear windscreen of her campervan that reads, ‘Who would Jesus bomb?’ The simple answer is, ‘Nobody’. He was far too concerned with bringing good news to the poor, vulnerable and oppressed. Bottom line: weapons didn’t feature on his bottom line. Yet here today we see world leaders striding confidently onto stages, adorned with flags and symbols, making elegant speeches and pointing accusing fingers at one another across starkly-divided world maps. Everyone is firmly committed to the, ‘I’m OK, You’re Not OK’ creed and absolutely convinced by the rightness of their own cause. The platform rhetoric is powerful, existential, and ramps up the ante. It’s a dangerous zero-sum, do-or-die game in which we could all – quite literally – obliterate the world in a quest to, allegedly, save the world. Meanwhile, I see children in the Philippines this week who live in dire poverty, sleeping in rags on hard ground. There are countless millions across the world living like this, with barely enough to survive let alone thrive. Scraps of food and no access to safe water, sanitation, healthcare or education. US$ 2,708,578. So, Jesus again – ‘Reach out to your enemies.’ We could try this: ‘We’ve all made a real mess of this. We’re partly to blame and we’re sorry for the part we played in how we got here. We want to work with you to co-create a very different future.' Everything is at stake.  'The one thing we owe absolutely to God is never to be afraid of anything.' (Charles de Foucauld) I once heard a psychotherapist say that she always pays special attention to the final words a client says, often as they are touching the door handle and about to leave. It’s where a client may reveal the core of an issue, perhaps because they feel safe to do so now that they are leaving, or sometimes because a new insight emerges just as they approach the boundary that the doorway represents. A close friend’s father had fought with the German Wehrmacht on the Eastern front in World War 2. He was a young man at the time and, along with his peers, had taken part in terrible atrocities. As he approached that final boundary, the end of his life, he felt deep despair over what he had done and a terror of meeting God. I met with him, an Engländer. We hugged and cried. Now he could die in peace. This feels very poignant to me as we approach Easter. Jesus Christ’s final words, ‘It is finished’, hold special meaning for me. I spoke with an EMDR therapist recently about a painful boundary, a traumatic experience, that I went through as a teenager. It was a brutal ending. My life was finished. Yet Jesus, Saviour, found me there. It is finished. That life was finished. Resurrection: a new life began. ‘I could hear an inner voice saying to me, 'Stand up for righteousness. Stand up for justice. Stand up for truth.’ (Martin Luther King: shot dead for preaching love, equality and peace). I feel sick. A 16 year old girl. Deemed: enemy of the state. Beaten to bloody death by insecure security forces, the brutal fisted hands and booted feet of a repressed, repressive regime. Her crime – now read this carefully because this is serious: she…burned…a…headscarf. Death penalty. No mercy from merciless leaders who claim so cynically to represent the merciful. Nika Shakarami. Remember the name. She shines as a bright emblem of resistance and hope, alongside Malala Yousafzai – the 15 year old girl shot in the head for daring, so shockingly, to say: it’s OK for girls to go to school. Remember too: Sophie Scholl, the 21 year old young woman, murdered violently by violent psychopaths for advocating non-violence in another era. God help us. Please pray. 'To err is human. To blame it on someone else shows great management potential.' That made me laugh! It’s a fun variation of Hubert H. Humprey’s, ‘To err is human. To blame someone else is politics.’ But wow – how easy it is to deflect and project our own faults and failures outwards onto others. We see it happen all over the place, from interpersonal relationships to international relations. It’s a way of defending ourselves; of trying to avoid or escape the costs of responsibility; of promoting ourselves; of appearing innocent or superior. It’s about helping us to feel good about ourselves and-or wanting someone else to feel good about us. It's quite tricky if we don’t know we’re doing it – and it can lead to potential high-risk consequences. ‘Self-deception is like this. It blinds us to the true causes of problems, and once we’re blind, all the solutions we can think of will actually make matters worse.’ (Arbinger Institute: Leadership and Self-Deception, 2000). This poses a difficult question: how to deal with our blindness if we don’t know we’re blind? And what if, if we’re honest – for whatever reason – we don’t want to know? An old adage goes: ‘There are none so blind as those that won’t see.’ Ignorance is bliss? I’ll start with the last question first. If I’m working with a person in coaching or a group in action learning and I sense resistance in this area, I won’t push too hard. It could, for instance, trigger repressed trauma or suppressed anxiety. Instead, I may pose an invitation, e.g. ‘Is this something you would find useful to explore further? What, for you, would be the potential benefits of exploring this, or the potential costs of not exploring it? If you were to explore this, what support or challenge would you need from yourself, me and-or others?’ It’s their call, their choice. Next to the first question. This touches on a field known as critical reflexivity. It’s like holding up a mirror to ourselves rather than fixing our gaze elsewhere or onto others. We can think of it as something like this: ‘What within me – e.g. in my own past, culture or world – is influencing what I’m thinking, feeling and doing now?’ This could include, for instance, our beliefs, values, hopes, fears and expectations. It could also include hidden vested interests; that is, things we want to protect or preserve and-or to acquire or achieve. Such influences act as subconscious filters. In coaching and action learning, I work with people and groups to help them learn to pose searching questions to themselves in a spirit of open curiosity and discovery, e.g. ‘Who or what is holding my attention in this relationship or situation? How am I feeling? Who or what am I not-noticing? What assumptions am I making? How is my past influencing my present? Who or what matters most to me now? How might I be evoking this response in the other party? What am I willing to take responsibility for? What do I want or need? What am I willing to stop, start, change or compromise?’ The outcomes and benefits of this approach can be truly transformational. It calls for humility, courage, authenticity and a willingness to exercise personal leadership and agency, yet can open up all kinds of fresh possibilities – and hope. Imagine, for instance, to approach an adversary, prayerfully, in the midst of conflict: 'We are in such a mess. I'm sorry...and, as I look at how we got here, I could have handled my part in this better...' It’s a stark contrast to avoidance, accusation and finger-pointing. What a possibility to co-create a different relationship – and a different future. (See also: Spots; Art of Deception; Stealth) When teams are under pressure, e.g. dealing with critical issues, sensitive topics or working to tight deadlines, tensions can emerge that lead to conversations getting stuck. Stuck-ness between two or more people most commonly occurs when at least one party’s underlying needs are not being met, or a goal that is important to them feels blocked.
The most obvious signs or stuck-ness are conversations that feel deadlocked, ping-pong back and forth without making progress or go round and round in circles. Both parties may state and restate their views or positions, wishing the other would really hear. If unresolved, responses may include anger/frustration (fight) or disengagement/withdrawal (flight). If such situations occur, a simple four step process can make a positive difference, releasing the stuck-ness to move things forward. It can feel hard to do in practice, however, if caught up in the drama and the tense feelings that ensue! I’ve found that jotting down questions as an aide memoire can help, especially if stuck-ness is a repeating pattern. 1. Observation. (‘What’s going on?’). This stage involves metaphorically (or literally) stepping back from the interaction to notice and comment non-judgementally on what’s happening. E.g. ‘We’re both stating our positions but seem a bit stuck’. ‘We seem to be talking at cross purposes.’ 2. Awareness. (‘What’s going on for me?’). This stage involves tuning into my own experience, owning and articulating it, without projecting onto the other person. E.g. ‘I feel frustrated’. ‘I’m starting to feel defensive.’ ‘I’m struggling to understand where you are coming from.’ ‘I’m feeling unheard.’ 3. Inquiry. (‘What’s going on for you?’). This stage involves inquiring of the other person in an open spirit, with a genuine, empathetic, desire to hear. E.g. ‘How are you feeling?’ ‘What are you wanting that you are not receiving?’ ‘What’s important to you in this?’ ‘What do you want me to hear?’ 4. Action. ('What will move us forward?’) This stage involves making requests or suggestions that will help move the conversation forward together. E.g. ‘This is where I would like to get to…’ ‘It would help me if you would be willing to…’. ‘What do you need from me?’ ‘How about if we try…’ Shifting the focus of a conversation from content to dynamics in this way can create opportunity to surface different felt priorities, perspectives or experiences that otherwise remain hidden. It can allow a breathing space, an opportunity to re-establish contact with each other. It can build understanding, develop trust and accelerate the process of achieving results. |
Nick WrightI'm a psychological coach, trainer and OD consultant. Curious to discover how can I help you? Get in touch! 
Like what you read? Simply enter your email address below to receive regular blog updates!
|
RSS Feed